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caronhalt
Posts: 12
Registered: ‎03-14-2011
Accepted Solution

Windows 8.1 disables Norton 360

I downloaded  the Windows 8.1 update for free and when It started up, Norton 360 was gone. It was still in a folder but I was unable to restore it.

 

In it's place is "Windows Defender".

 

I removed Norton 360 in hopes of reinstalling it, but it won't let me.  On the "MY Account" page, it showes 3 installs but that all are taken, and I removed Norton 360 from this machine.

 

Everything worked fine in Windows 8 - it's the 8.1 "update" that's causing havoc with Norton 360.

 

I didn't see this one coming - any suggestions?

SendOfJive
Posts: 10,584
Kudos: 4,685
Solutions: 759
Registered: ‎02-07-2009

Re: Windows 8.1 disables Norton 360

[ Edited ]

Hi caronhalt

 

Although you may not have seen this one coming, Microsoft has posted warnings:

 


Windows 8.1 Preview and Windows RT 8.1 Preview are stable and have been thoroughly tested, but aren't the finished product. Your PC could crash and you could lose important files. You should back up your data and you shouldn't test the preview on your primary home or business PC. You might also encounter problems like:

 

  • Software that doesn’t install or work correctly, including antivirus or security programs.

  • Printers, video cards, or other hardware that doesn’t work.

  • Difficulty accessing corporate or home networks.

  • Damage to some of your files.

You should carefully balance the risks and rewards of trying out the preview before you install it.


 

http://windows.microsoft.com/en-us/windows-8/preview-faq

huwyngr
Posts: 21,013
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Registered: ‎04-13-2008

Re: Windows 8.1 disables Norton 360

caronholt

 

This is a long shot aka guess but try disabling Defender (in Action Center?) and rebooting the computer and see if Norton 360 comes back into action.

 

If not and you can, on the desktop not the Start Screen, bring up the N360 GUI try clicking on Support / Subscription Status and se if that reactivates N 360 ....

 

I haven't had a chance to explore this yet myself since the version of Windows 8 I have does not upgrade to 8.1.



Hugh
Newbie
captainkirk
Posts: 3
Registered: ‎07-30-2009

Re: Windows 8.1 disables Norton 360

If you've upgraded to Win 8.1 Preview, you are up the proverbial creek as far as Norton 360 is concerned.  Until the final release of W8.1 or Norton provides an update to work with it, you're stuck using something else that is compatible.  Even running in compatibility mode won't work.

Newbie
captainkirk
Posts: 3
Registered: ‎07-30-2009

Re: Windows 8.1 disables Norton 360

I should learn to do a little more research before pulling the trigger.  You can download the Norton 360 Beta here which does run with the Win 8.1 Preview.

huwyngr
Posts: 21,013
Topics: 1,002
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Registered: ‎04-13-2008

Re: Windows 8.1 disables Norton 360

I see Microsoft has recognized a problem it has with NIS 20.4 being reported as incompatible with WIN 8.1

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Any-reports-of-compatibility-issues-w... 

 

so it's not impossible that your experience might be part of the same problem.

 

Hang on for Norton to catch up.



Hugh
Newbie
captainkirk
Posts: 3
Registered: ‎07-30-2009

Re: Windows 8.1 disables Norton 360

If you go to the link in my last post, you can grab betas for Nortlon AntiVirus, Norton Internet Security and Norton 360, either of which should work with Windows 8.1.

Visitor
lckauth
Posts: 1
Registered: ‎06-29-2013

Re: Windows 8.1 disables Norton 360

I was able to install Norton 360 Beta but it lists a life of 14 days.  What does one do on day 15 if Norton/Microsoft haven't resolved this incompatibility problem?

lckauth

huwyngr
Posts: 21,013
Topics: 1,002
Kudos: 2,724
Solutions: 368
Registered: ‎04-13-2008

Re: Windows 8.1 disables Norton 360

The betas are short lived since they tend to get updated and replaced fairly soon.

 

Keep an eye on the beta from here and check when your expiry gets near.



Hugh
peterweb
Posts: 8,046
Kudos: 1,175
Solutions: 304
Registered: ‎04-17-2008

Re: Windows 8.1 disables Norton 360

Betas are also not meant to be used on a daily use computer. As the code has not been fully tested, there can be incompatibilities between the beta and a user's system and software. These can involve something as simple as a crash of the system, to total loss of data from the hard drive.

 

You are testing for the software company at your own risk. This is not like being an early adopter of a finished product.

 

 

 


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