06-27-2013 01:39 PM
I downloaded the Windows 8.1 update for free and when It started up, Norton 360 was gone. It was still in a folder but I was unable to restore it.
In it's place is "Windows Defender".
I removed Norton 360 in hopes of reinstalling it, but it won't let me. On the "MY Account" page, it showes 3 installs but that all are taken, and I removed Norton 360 from this machine.
Everything worked fine in Windows 8 - it's the 8.1 "update" that's causing havoc with Norton 360.
I didn't see this one coming - any suggestions?
Solved! Go to Solution.
06-27-2013 02:17 PM - edited 06-27-2013 02:23 PM
Although you may not have seen this one coming, Microsoft has posted warnings:
Windows 8.1 Preview and Windows RT 8.1 Preview are stable and have been thoroughly tested, but aren't the finished product. Your PC could crash and you could lose important files. You should back up your data and you shouldn't test the preview on your primary home or business PC. You might also encounter problems like:
Software that doesn’t install or work correctly, including antivirus or security programs.
Printers, video cards, or other hardware that doesn’t work.
Difficulty accessing corporate or home networks.
Damage to some of your files.
You should carefully balance the risks and rewards of trying out the preview before you install it.
06-27-2013 03:33 PM
This is a long shot aka guess but try disabling Defender (in Action Center?) and rebooting the computer and see if Norton 360 comes back into action.
If not and you can, on the desktop not the Start Screen, bring up the N360 GUI try clicking on Support / Subscription Status and se if that reactivates N 360 ....
I haven't had a chance to explore this yet myself since the version of Windows 8 I have does not upgrade to 8.1.
06-27-2013 04:24 PM
If you've upgraded to Win 8.1 Preview, you are up the proverbial creek as far as Norton 360 is concerned. Until the final release of W8.1 or Norton provides an update to work with it, you're stuck using something else that is compatible. Even running in compatibility mode won't work.
06-27-2013 07:03 PM
I see Microsoft has recognized a problem it has with NIS 20.4 being reported as incompatible with WIN 8.1
so it's not impossible that your experience might be part of the same problem.
Hang on for Norton to catch up.
06-29-2013 04:06 PM
I was able to install Norton 360 Beta but it lists a life of 14 days. What does one do on day 15 if Norton/Microsoft haven't resolved this incompatibility problem?
06-30-2013 05:24 AM
Betas are also not meant to be used on a daily use computer. As the code has not been fully tested, there can be incompatibilities between the beta and a user's system and software. These can involve something as simple as a crash of the system, to total loss of data from the hard drive.
You are testing for the software company at your own risk. This is not like being an early adopter of a finished product.