10-29-2012 07:55 AM
N 360 184.108.40.206, final customer retail release of Windows 8. From the Desktop (non-metro)
Problem 1: From the Tasks screen if I try to run a Full Scan, Liveupdate, Backup and Optimize run but
NOT the Scan. There will be a red X on completion next to Scan. If i try to run a Quick
Scan nothing happens
Problem 2: From the Tasks screen if I click on Check Security History, nothing happens.
However, if I go to the Check Norton Tasks page I can run the scans from there OK
Diagnostic Report is clean, as well as Auto Fix
Solved! Go to Solution.
10-29-2012 09:09 AM - edited 10-29-2012 09:11 AM
That was Win 8 Pro, 32 bit
Also, for the first several minutes of the Full Scan, my fast PC slows to unusable. Since running the way that I am forced to, I can't tell what operation is in place during the slow down.
11-04-2012 10:35 PM
I also just updated to Win 8, reinstalled 360 and tried to manually run a scan. 360 states that the product is inactive. I checked the main window of 360 and it states that it is active!!!
11-05-2012 06:18 AM
In my case I did not check the active/inactive status so I do not know if it is the same issue. When I tried to run manual scans, nothing at all happened and there was no message. I had Symantec support take over and they could not run manual scans either until they ran Norton Power Eraser. I was supprised to see that running it did not require a reinstall of 360.
11-06-2012 10:47 PM
thats not all thats wrong
norton 360 advertised as app but if you dont use old desktop idenity safe does not exist on the win8 based ie 10
needs a fix especially if you advertise the norton family of products on win8 apps store pages