Norton 360

[jerry3561]

Hi. I have recently switched on my PC and it continually crashes on bootup to "Blue Screen of Death". It was working fine yesterday evening so I haven't made any changes. I am running Norton 360 v6 and Norton Utilities v15.0

The first thing I did was scan the web for any signs of similar problems and I came up with articles blaming Symantec updates for the crashes. Anyone know how I can recover my PC and stop it crashing? Starting in Safe mode doesn't help....

Thanks Jerry3561

[PapauZ Norton Fighter]

Hi,

please try this first:

1. Before the Windows logo showes up, press F8 continuously until you see a list

2. On the list select Restore to the last good state

3. Let Window finish the job, it will reboot than

Let us know how it goes.

[jerry3561]

Hi

On pressing F8 I was presented with the options:

Safe Mode

Safe Mode with Networking

Safe Mode with Command Prompt

Enable Boot Logging

Enable VGA Mode

Last Known Good Configuration (your most recent settings that worked)

Directory Services Restore Mode (Windows domain controllers only)

Debuging Mode

Disable automatic restart on system failure

Start Windows Normally

Reboot

Return to OS Choices Menu

I selected the Last Known Good Configuration option but the problem continues as before.

Thanks for your assistance so far.

Jerry

[PapauZ Norton Fighter]

Hi Jerry,

if you select the Safe Mode option, can you boot up to Windows?

PapauZ

[huwyngr Norton Fighter]

Jerry,

Just to add to the information here -- when you get the Blue Screen do you get any specific error messages and in particular any error codes that often look something like this:  0xc000000e 

If so can you give the exact wording of any text and of the code ..... ?

[jerry3561]

Hi PapauZ,

It doesn't matter which type of Safe Mode I select, the system crashes to a blue screen each time and reboots again.

Jerry

[jerry3561]

Hugh,

It all happens so quickly so I set up a video camera to capture it. The blue screen is only visible for literally a fraction of a second or two video frames to be precise. The contents show no error codes unfortunately and the system reboots before the rest of the text after "Run CHKDSK /F to check" can be displayed:

If this is the first time you've sen this Stop error screen,

restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation

or backup utilities. Check your hard drive configuration,

and check for any updated drivers. Run CHKDSK /F to check

Jerry

[PapauZ Norton Fighter]

Do you have a Windows XP setup media?

If yes, boot up with the setup CD, and before the installation there's an option to go to repair mode. After it is loaded it will look like an old DOS screen-like thing, and there you should write in chkdsk c: /f.

Let us know if this helps anything.

[RoloX2]

---

On pressing F8 I was presented with the options:

Safe Mode

Safe Mode with Networking

Safe Mode with Command Prompt

Enable Boot Logging

Enable VGA Mode

Last Known Good Configuration (your most recent settings that worked)

Directory Services Restore Mode (Windows domain controllers only)

Debuging Mode

Disable automatic restart on system failure

Start Windows Normally

Reboot

Return to OS Choices Menu

---

Select the underlined option so you can see what the STOP error actually is; no need to shoot blindfolded here.

[huwyngr Norton Fighter]

Thanks Jerry. That should help and I see you have suggestions including how to stop the blue screen disappearing.

I've an idea that some crash data is saved somewhere but can't say more than that.

Do run the chkdsk /f as suggested -- boot from some bootable CD you may have or can downloadas PapauZ suggests