ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
- If I ask a Question just answer it, don't run anything unless it states.
- Major steps used:
1. Find
2. Break
3. Destroy
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
- Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes
) - Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
Although zeroaccess is detected I have had to remove more than that on machines, like a Bootkit, BCD fix, partition removal, FakeAV and any other objects as a total clean up.
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive / portable Hard Drive.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
- Restart the computer.
- As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
- Use the arrow keys to select the Repair your computer menu item.
- Choose your language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
- Select Command Prompt
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive / portable Hard Drive letter and close the notepad.
- In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive. - The tool will start to run.
- When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Please attach the log in your reply.
Quads
I had a bit of a fight that is why.
step 4. (a)
Please read carefully and Slowly
You might have to export the results
Please scan with ESET next
I'd like us to scan your machine with ESET OnlineScan
- Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan - Click the
button. - For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on
to download the ESET Smart Installer. Save it to your desktop. - Double click on the
icon on your desktop.
- Click on
- Check
- Click the
button. - Accept any security warnings from your browser.
- Under scan settings, check
and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load). - Click Advanced settings and select the following:
- Scan potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth technology
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
- Attach the resulting log in your next reply
If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it.
Quads
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