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Newbie
dabe
Posts: 2
Registered: ‎06-20-2012

bad files

I ran a scan and have over 99,000,000 know bad files.  What is the recommended course of action?

Bot Obliterator
Quads
Posts: 16,451
Registered: ‎07-21-2008

Re: bad files

Sanned with what, and detected as what name??

 

Quads

Newbie
dabe
Posts: 2
Registered: ‎06-20-2012

Re: bad files

A system scan results known good files and known bad files
Norton Fighter
Krusty13
Posts: 5,882
Registered: ‎05-31-2011

Re: bad files

[ Edited ]

Hi dabe,

 

Is this what you are seeing?

 

Norton Insight.PNG

 

This is Norton Insight.  The 99,000,000 files are not on your system.

 

You can read about Norton Insight here - https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&do... and here - http://community.norton.com/t5/Norton-Protection-Blog/Norton-Insight-A-solution-to-performance-impro...

 

Dave.

W W W  =  Wild Wild West.    Be careful out there!

Bot Obliterator
Quads
Posts: 16,451
Registered: ‎07-21-2008

Re: bad files

It's not an AV scan or the Autoprotect,  But the Norton Insight database of good and bad, although Symantec removed the files that are no longer in use

 

 

Quads

SendOfJive
Posts: 10,595
Kudos: 4,687
Solutions: 760
Registered: ‎02-07-2009

Re: bad files

[ Edited ]

Hi dabe,

 

Also, there is no plan of action for bad files found in a Reputation Scan.  If you do have files rated "bad" on your PC, leave them alone.  The Reputation Scan results are for informational purposes only.  Reputation ratings tell you how trusted a file is, based on a number of circumstantial factors - it does not tell you if a file is malicious.  Any files that are actual threats to your PC will be handled by Norton, so please do not delete or otherwise modify any files on your own on the basis of a Reputation Scan.