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11-09-2012 10:42 AM
When I try to download 360 I receive a message saying that Norton found a proxy setting on my computer and I can't do anything after that. It won't let me continue as the next button will not work. I have tried all the options but still can't get it to continue.
11-09-2012 08:00 AM
I was having trouble renewing my Nortons 360 online (payment options were coming up in Japanese yen and then US dollars instead of £) and so I bought it in a local store. I have bought Nortons Internet Security at WH Smiths for £29.99 as I didn't need PC tune up or online backup and this saved me £30 but when I put in the product key it will not accept it as it says it's for a different product. Could someone advise me whether I need to run the disc I have bought and, if so, what do I do about deleting Norton 360 so they don't conflict. Really annoying as today for some reason I have the option to renew Norton 360 automatically for £34.99 which I would have taken had it been available earlier, As I have opened the packet I'm now stuck with that one (can't afford to pay again).
I'm not that au fait with computers and would be grateful for any advice as I don't want to get it wrong.
11-08-2012 08:18 PM
While trying to update my acct online, it asked me for my product serial number. I returned to Software, retrieved number, but when entered is says its invalid. Help????
11-08-2012 06:26 PM
Hello Norton community,
Im having trouble with updating my Norton software using the Liveupdate,
☑ Check for updates - Completed
☑ Download updates - Completed
☒ Process updates - failed to complete
Not to sure what is the problem, any suggestions?
11-08-2012 04:19 PM
I created a logical partition D on my C drive using Paragon Disk Manager 10 several years ago. I recently installed N 360. I tried to create a routine to backup data files that reside in the D partition, and could not ger N 360 Backup to recognize it.
Is this a resolvable or unresovable compatability issue?
11-08-2012 11:26 AM
Muy buenas, me gustaria saber como se hace para comprar norton 360 ya teniendolo sin tener que renovar ya que una de las licencias la tiene un amigo y no quiero que se le renueve comprando la renovacion, mi pregunta es que si yo compro norton 360 me va a renovar las licencias que tengo. No puedo comprar como si fuera desde cero para que no se renueve ninguna licencia?. No quiero que se le renueve la licencia del amigo y no se como lo deberia de hace. Gracias por adelantado. salu2.
11-08-2012 08:07 AM
I purchased 360 Premire on Nov 1st online. Since that time I have tried 2-3 times a day to download it. The download manager opens and it says download was succesful, but when I click on Norton on my dashboard it says I have xx number of days left on my "trial subscription", then a new window opens to enter a product key. I go to mynortonaccount.com, copy and paste the product key and it says it's the wrong key! Additionally, each time I sign on to mynortonaccount, it says I have yet to activate my purchase and a window opens to "download now". I click the button and the same thing happens again. FRUSTRATING!! did I just waste $80!?!
11-08-2012 07:44 AM
So this morning after booting, i notice the norton system tray icon has a red "x". when i open N369 i see a "your computer and network protections are At Risk" message. When i click the "Fix now" button, lists" Auto-protect, SONAR Protecition, Antispyware and incoming/outgoing email. but the result is a "not fixed" for each. i tried re-enabling autio protect manually, but still get the red x. also tried rebooting the pc. what else should i try? Now windows action center is giving me warnings about antivirus being "off".
the machine was fine yesterday. ran a live update last night. Any suggestions what i might try? i did try the get support, but ater the "check" it says it could find no issues.
11-08-2012 07:36 AM
Early this morning, I clicked on a link in a known scam email supposedly from the USPS. As soon as I saw the dialog asking if I wanted to open the attachment, I realized what I had done and closed the window without opening the file.
I ran Norton Power Eraser immediately, and it found nothing. Could my system be infected with the virus anyway? If so, what should I do now?
11-08-2012 07:26 AM
I recently installed a Norton 360 license on my desktop computer. Unforatunately, the device had a hard failure last night and it appears that I will have to replace the unit. How can I reuse the installed license from the dead pc and install it on a new pc without using one of my available 3 user licenses. Thos licesnes are allcated to other devices waiting to be upgraded...
11-08-2012 06:21 AM
My Nortons is up for renewal in 6 days and I have tried to renew it on my desktop computer. The renewal screen only offers the option to renew in Japanese yen (I'm in the UK). So I then tried to renew on my laptop (I have Nortons on 2 laptops and a desktop) but was only given the option to renew in US dollars. Tempting as it was because it seems much cheaper in dollars I was concerned that it wouldn't be valid in this country.
I would be very grateful if someone could tell me what I'm doing wrong and should I be concerned. Would it be easier (and cheaper) to buy a Nortons from the shop and re-install?
11-08-2012 05:54 AM
It seems Norton 360 2013 does not work in Outlook 2013 x64 or scan any documents used by Microsoft Office x64 product line. Microsoft Office 2013 is a RTM version that I use. The same bits will be used in the Consumer Release.
When does Norton plan on updating this product and getting with the program?
11-08-2012 04:52 AM
11-08-2012 01:37 AM
I desperately need to delete off some files from my backup sets, but when I go into the Manage Backup Sets, the delete files is greyed out when my online storage is selected.
I am logged in as admin and have successfully used the option in the past so where has it gone?
How do I get on to clear out lots of unwanted files before I run out of space?
I have Norton 360 so do not have online access to the bells and whistles.
11-07-2012 10:42 PM
I recently upgraded to windows 8 from windows 7. However, when i open up Norton 360 Premier, it is saying that i need to scan my computer for viruses. There is a 'fix now' button, however, when you click on it, it doesn't actually fix the problem. It is saying that the quick scan or any scan is not complete and the fix is not complete. What do i do?
11-07-2012 10:30 PM
I was wondering if Norton Security Suite will notify you when a major product update (like 5x to 6x or 6x to 20x). Also, will Norton Security Suite automatically update itself to that new version?
If this feature is not available, please tell me so I can move it to Feature Requests.
11-07-2012 10:14 PM - edited 11-07-2012 10:23 PM
Is there a webpage/file that has release notes for Norton Security Suite? I just updated from 6 to 20 (I can't believe it is out!) and was wondering what was new.
11-07-2012 05:37 PM - last edited on 11-07-2012 10:49 PM by Mohan_G
I got an email with this Subject from Norton Upgrade Settlement Administrator [administrator@NortonSettlement.com].
Is it legit?
11-07-2012 02:49 PM
Hi, community !
Norton doesn't find any backup sets on my NAS.
I have made my back up set on my NAS and everything worked fine until my comp crashed and I needed to restore the files to my new computer.
I have a N360 Premier Ed. And I have tried all guides Norton provide, all god **bleep** work a rounds on the internet.
So hey, how hard should it be to restore from a backup.
I would be so thankful if someone did what Norton can't make a button or a guide for.
Please how do I get Norton to find my back up sets?!
Best Regards desperatePhilip
11-07-2012 01:22 PM
Hello, I am having an issue telling my 360 to get out of trial mode.
I had an active 1 yr subscription account back in 2010 that expired. So earlier today logged onto my account and clicked on the "renew" option to start using Norton again. I resubscribed for another year. I got an email confirmation for my purchase but the "download" link kept staying greyed out in my account page after a few hours, so i downloaded from norton.com/dm360. After installing, a pop up window said your trial period has started and asked to enter a key, which I entered the key i bought originally in '10. That key should be tied to my account and should of activated my sub, also even under my account it still says my 360 account is expired, but shows I have an active trial account. Does this sound like a job for customer service or does anyone know what im missing here? Thanks in advance.
11-07-2012 10:14 AM
I only noticed this yesterday. It has been running fine for the last year or so.
I am NOT on a lenovo system
This is a PowerSpec system from MicroCenter running win 7- 64
I installed Microsoft Security Essentials several months back and as far as I know they have been working fine together.
Suddenly Norton will not run automatically or if I manually try to bring up "Liveupdate"
Should I try reinstalling?
I also dug a bit deeper and found that the N360 process was not running. I started it manually from the Task Manager and was then able to bring up Norton Security Suite and am currrently running a full scan. The thing unknown at this point is if it will be the same (e.g. not running) when I restart my system.
Any help or direction would be appreciated.
11-07-2012 09:52 AM
I am using version 188.8.131.52 of Norton 360 and am unable to find my "auto fill exclusion" list anywhere. I searched help and came up with these directions:
Start Norton 360.
Click Identity Safe Profile.
In the Identity Safe Settings window, on the left side, click Auto-fill Exclusions.
There is no "Identity Safe Profile" link under settings. Any help would be appreciated.
11-07-2012 08:24 AM
I have just renewed my Norton 360 and now I can't click on any of the links within an email - like verifying my email for this site!.
It gives me a message that the operation is not authorized and contact my system administrator - hello- I'm the administrator.
Can someone tell me how to fix this? I'm assuming it is some setting that is checked off within the firewall or email settings but I don't have time to keep searching. I'm hoping someone knows of an easy fix.
Also, I did have two virus protection software running at the same time and I think I have deleted the other one - but this might have something to do with this as well.
Thanks for your help, R.
11-06-2012 11:13 PM
My laptop was having starting issues, but 360, power eraser and Norton's boot recovery scan wasn't picking anything up. I ran malwarebytes and came up with 2 trojan.agent files in svchost.exe. But malware can't remove these. Back in March a similiar post was listed with the same challenges, and I am looking for similiar assistance. I have attached a log from a roguekiller scan. I am not using the infected computer at the moment except to work on it. The laptop has random access to internet but often freezes up, even in safe mode. I am looking for options to fix this if possible, thanks!
11-06-2012 08:18 PM
is there a technian-licensed version of norton 360?
is there a bootable cleaner cd/ISO or something?