Welcome to the Norton Forums! Scan the threads for topics of interest or create your own. For fastest results, use our search feature to find related conversations. Symantec employees also post here when they can. So don't be shy -- join the discussions!
09-09-2012 11:10 AM
I will NOT be upgrading to the 'new' N360 version 20.x.x just for this one reason...the loss of the local ID safe. I am currently at N360 v 18.104.22.168 and will stay with this version until my subscription runs out.
What should folks, such as myself, do when we don't want to use online facilities? Why are we being forced to use an online service when we don't wish to?
Sorry Symantec, after many years it seems that it's time for a change.
p.s. I also liked the 'gadget' and am sorry to hear that you removed that also!
Regards from a once happy Symantec customer
09-09-2012 09:16 AM
After a system restore / Norton uninstall-reinstall W7 sidebar gadget displays No Connection.
Norton 360 Premier Edition
Windows 7 Ultimate
Norton Autofix Results: 0 item(s)
Multiple reboots - Multiple Autofix-es - still No Connection displayed.
Any help would be very much appreciated.
09-09-2012 08:56 AM
Using Norton 360 Premier 2013, with the online backup feature I have a custom backup setup for certain directories (using all filetypes) on the automatic schedule. I have explorer overlays enabled.
First question is, if I delete a file that was previously backed up on the computer, does this file also get deleted from the online backup?
Also, if I rename a previously backed up file on the computer, what happens exactly?
Before I renamed the file, the overlay showed that the file was backed up. Then I rename the file and the icon changes to say that the file is pending backup.
Will the online backup end up having 2 identical files with different names? Or does the name for the original file get amended on the online backup?
09-09-2012 06:58 AM
I'm having trouble getting rid of a couple of trojan's on my computer... the list that Norton Bootable Recovery Tool gave me when I ran the tool was 1.) Trojan.Gen 2.) Trojan.Gen.2 3.) Trojan.ZeroAccess.C 4.) Trojan.Maljava!gen23 5.)Backdoor.Trojan 6.)Trojan.Zeroaccess 7.) Trojan.Maljava ... It says that it "resolves" these viruses but somehow they keep coming back. I'm running Windows XP Service Pack 3 32 bit and if anyone is wondering I do have Norton installed on this computer.
09-09-2012 06:47 AM - edited 09-09-2012 06:49 AM
Some of my services like Window Firewall has errors so it also have probably messed up my registry :/
80000064.@ Trojan.Gen.2, 00000008.@ (Bitcoinminer) , 80000032.@ (Backdoor.Trojan), 80000000.@ (Trojan.Zeroaccess.B), desktop.ini (Trojan.Zeroaccess)
To be exact.
Any help with be vastly appreciated
09-08-2012 06:38 PM
Hello, I recently updated my internet browser (Firefox) to it's newest version (15.0.1) and Norton Toolbar wasn't compatible. So I decided to check Norton 360 for updates and lo and behold, there's a huge update! I download it. After ogling its nice pretty interface and exploring the features I restart my computer to finish the installation. Well, I have an ssd plus a beastly processor and my computer is very quick (to me, at least) After booting up I attempt to open Firefox, which usually opens fully functional in 3-4 seconds. This time it took 30-40 seconds. But every time after that it takes the usual 3-4 seconds. It only takes that long the first time I open it after booting up my computer, but it works fine every time after. This bothers me immensely lol. Any suggestions on what I could do to make it go back to the way it was?
09-08-2012 05:54 PM
My Online backup keeps asking for suscription renewal Then goes to norton acc asking for passwords etc, I complete this part puts me into My acc Then says norton 360 Online subscribed.
Then the cycle starts again and again and again............Please help
09-08-2012 01:35 PM
There are two links to download the new version Norton 360 :
What do these letters:
How are they different ?
N360-ESD-20-1-1-2-EN.exe and N360-TW-20-1-1-2-EN.exe
09-08-2012 01:01 PM
Since the latest upgrade to my Norton 360 Premier subscription I find my Live mail does not perform as before. Much of the time my Live mail page will not load. Other times it is OK. I can not think of any other reason for this to happen other than this latest upgrade. How to I cancel this upgrade?
09-08-2012 09:55 AM - edited 09-08-2012 09:59 AM
So, i bought Nortin 360 last year and it can be used three times. I've already used it once. Unfortunately, my laptop had crashed and i lost all my data and the installation cd is nowhere to be found. I still have the productkey though. Can someone pls please PLEASE tell me how i can reinstall it? I've tried but they keep telling me to buy a product, renew, or the dowload bar is grayed out because my first use expired about a day or two ago (so close). Help me? I'd really appreciate it.
09-08-2012 08:37 AM
I upgraded from Norton Internet Security 2011 to Norton 360 2012 about four months ago. I discovered the Norton 360 2012 negatively affects my computer's performance greatly, slowing hard disk read time, file thumbnail generation, and keyboard and mouse response time, etc. I've tried to ignore it for those months, but I can no longer do so.
Is there a way I can install Norton Internet Security and use the remainder of my subscription I bought with N360, or do I need a different subscription entirely?
09-08-2012 08:12 AM
I've used Norton Internet security 2012 since some times ago.Then after every QUICK scan it found at least 10 tracking cookies every when in my lap top.
Now I'm using Norton 360v6 that is full activated.But during its QUICK or FULL SYSTEM SCAN it never finds any tracking coockies but it detects other virus and threats.By the way type my internet utilize and its usage is just like past and thre's no change. Im wondering if there might be some problem.
Can you please help me guys ?!
09-08-2012 06:29 AM
I recently installed Winzip System Utilities and the System Protector is being constantly blocked by Norton 360 when I look at the task settings it shows /unauthorised access blocked (access process data) and the specific file C:/programfiles/winzip system utilities suite/winzipsssystemprotector.exe
I have tried to change the firewall settings to allow the software but nothing works to stop it
it is blocking it multiple times a second/minutes which I assume is slowing my system considerably
I think Norton is blocking it because it's trying to access Nortons data
I don't want to uninstall Corel Winzip because it's good software that I paid good money for
I am a newbie to this community so please excuse any lameness !!
09-08-2012 05:33 AM
I have Norton 360, Filezilla 3.5.3, Windows 7 64bit, and need to be sure my FTP setup is secure. I didn't realize I should have SFTP, and not just FTP. Can anyone direct me on how to configure Filezilla for security? Do I need another ftp program? Does Norton 360 secure it already by default? (I don't think so.) Do I need to configure Norton? Add something on my pc? Can someone point me to the right docs or provide a few basic steps? Any help is appreciated.
By the way, this is the first time I'm posting so I hope it is in the right place. Thank you.
09-08-2012 04:33 AM
I have Norton 360 and it is up for renewal soonish, I pressed the renew button and it says a year would cost £64.99.
I have looked on other parts of the Norton website, found another renewal link which quotes £54.99.
I also saw there is a discount of 40/50% on buying Norton 360 new for like £25.
Why does it seem so expensive to renew, should I just buy Norton 360 again fresh, I'd get a code either way which I can enter.
Let me know what you think.
09-08-2012 02:30 AM
I have just finished a very positive session with Norton tech support via online chat.The window said the wait was around 15 minutes to talk to a representative and it ended up being around 23 minutes...not bad.My issue was with the new upgrade in which I had a minor problem and was resolved quickly and successfully.I even received a small reward for my trouble and my loyalty for which I am grateful.Just thought I would share as we usually only hear about the negative tech support issues.
09-07-2012 11:47 PM
I have used Norton 360 for many years now and am happy with the product and service provided, but each year I struggle to understand why Symantec charge excessive renewal fees.
£35 and £60 for 1 and 2 year subscriptions, is a joke, when I can buy a 1 year CD version 6.0 for less than £30.
Why force users to shop around for better prices as they may find other products to use!.
Surly it makes sense to hold on to those clients that are regular users and offer them discounted rates for downloaded renewals.
09-07-2012 09:14 PM
I have just downloaded Norton 360 and ran the Vulnerability Report, click on a couple of areas which have taken me to Norten site to advise about the potential danger.
Should I be removing these from my computer?, if so, how do I do this?
I am new to all this computer stuff, so sorry if this question seems lame, any help would be great
09-07-2012 08:41 PM
When I bought my computer several months a go, the salesman at the store highly suggested Norton.
It works great on my WIndows 7 laptop, It works, so far as I can tell.
My problem starts when I discover that Norton can be installed on more than one system. My parents have a WIndows Xp computer that is used for simple tasks, such as watching online videos, using facebook, and Instant messaging programs. The computer was not being used, because it lacked virus protection. When I bought Norton, it says up to 3 users. So I thought, great, my parents can use my old computer. When I installed Norton, it worked great the first week. Then, all of a sudden, the computer just becomes extremely odd.
The computer starts up, and goes to the normal windows desktop. Then, about 50% of the time, the computer shows half of the shortcuts, the rest of the time, it shows all of them. Trying to click any of the short cut does nothing. Right clicking does nothing. However, ctrl + Alt + delete does open Task Manager. CPU is at 1% and processes look normal. So, I try restarting the computer, and it says ending task: ccSvcHst, which fails, and you have to click End now in the window that comes up. Then it repeats the process but instead of ccSvcHst, it's explorer.exe. So, a quick Google search tells me that Norton has caused this sort of problem before. So I assumed it was, and I apologize sincerely if it's not. And I ended up here, asking for help.
09-07-2012 02:04 PM
What is the vanity link for latest version of the the Norton 360 premium? I wish to have it forward compatible like www.norton.com/latestnis (which is automatically updated for the latest version).
09-07-2012 10:55 AM
I have been a Norton AV subscriber for several years and just recently upgraded to Norton 360. I have several "old" programs that may now be, at best, redundant and, at worst may cause interference----Ad-Aware (to detect and remove spyware) and
Check PC. Should I delete these programs?
09-07-2012 04:24 AM
During the backup to Cloud both N360 and Norton Backup stopped responding. No error message. When I killed N360 the icon disappeared and the backup closed.
09-07-2012 03:55 AM
If updating from Norton 360 v6 installed as part of Norton One, using the function under Support, it fails with error from the update centre on all machines.
09-07-2012 01:39 AM - edited 09-07-2012 02:08 AM
On two computers, numerous crashes are occuring. Crash has occured during quick scan which is interrupted. Crash has occured after Instant Callback is completed. In the first case the Norton 360 icon disappears and requires a reboot and in the 2nd case Norton One icon disappears and requires a reboot.
[suggestion for Instant Callback - I did an instant Callback and when I answered the phone all I heard was music, can I suggest that instead of music there is a msg to say "This is your instant callback from Norton, a technician will be with you shortly". Then at least you know that the inbound call is from Norton and a result of the callback and not someone else.]
[suggestion for callback - I organised a callback at 09:00 which did not happen. Can I suggest that someone looks at the management of callbacks. My time is just as precious and now I am forced to another callback delaying my entire morning.
The 2nd call back also did not happen, so now I have booked the 3rd call back]
09-07-2012 01:17 AM
This task routes to https://nobu.backup.com/n360 and produces very strange screen message
The further one clicks through the worse the screen get. I have to presume this is all in error and presention is not good.
09-07-2012 01:10 AM
Buy More storage task, does not do that. Buy More Storage task simply forces user to activate backup by requiring activitation of log in to Norton Account. When the "Complete Your Activation" window appears there is no option to cancel (which I think is an omission). The best the user can do at this point, is not enter a password and click "Sign-in" twice , then "Remind me LAter" button appears and this can be used to cancel the operation.
If the password is entered the user receives advice that "You have successfully activated Norton 360 Online Backup with 25GB of online storage." There is nothing about "Buy more Storage".
09-07-2012 12:53 AM
It appears that Norton One is not recognising that N360 2013 is a valid security product and therefore reports " No Norton Security Product installed".