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04-30-2013 11:02 PM
Greetings to all. I have reviewed other posts concerning renewal of Norton 360 in a different language. My question has a bit of a different twist:
1. I am presently running 360 in English on all of my computers. I have twelve days left to renew my subscription and I will not be back to the USA until a month later.
2. The language of the program is English
3. BUT, when I start the renewal process from within the program, Norton automatically takes me to a Spanish Speaking renewal page due to the fact that at the moment I am in Perú.
4. If I were to renew from the site to which Norton takes me, in Spanish, would my renewal be downloaded in Spanish or in English?
5. When I change my country to the United States on the Norton renewal form, Norton renewal takes me to a different site where the same program, in English, can be renewed for USD 50 more than on the Spanish site. The additional options that cost an extra USD 10 on the Spanish language site cost five dollars more on the English language site. Is this normal?
6. If I were to renew from the Spanish Language site, which is much more economical, would I have a language problem with Norton 360?
7. Finally, does anyone know whether there may be any plans at Norton to be able to use a service such as PayPal when renewing from outside of the USA? I do not have an International version of either of the only two credit cards that Norton accepts.
Many thanks. eps
04-30-2013 07:08 PM
I got a notice that I needed to run a scan for viruses and spyware. When I try to run a scan, I get a "fix now" box pop up. I try to click on it but it says fix not complete. Can someone help me figure out what to do? I ran a full scan 6 days ago, everything was fine with the exception of tracking cookies. No big deal there. Thank you!
04-30-2013 02:33 PM
Title says it all... I've had problems with this before, however they sorted themselves out when I reinstalled Norton. This time when I tried this the problem has remained. The process (ccSvcHst.exe) reports normal cpu usage until I close Google chrome, at which point it spikes to around 25% usage of my CPU and remains that way until I open google chrome again. This is ludicrous...
Any help with this? I have tried using the Remove and Reinstall program supplied by Symantec but to no avail. And there definitely seems to be a link between this and google chrome as I when watching the Resource Monitor as soon as I close chrome it jumps to 25 CPU use and drops back down if I open chrome again.
I have been trying to sort this out for a while, and tried removing Norton Identity protect as some people were saying that doing so helped with their circumstance. Regardless, any help with this with regards to being linked to Google chrome would be much appreciated.
04-30-2013 12:35 PM
Had a pop up message tonight, saying do i want Norton Autofix to uninstall Malwarebytes. I have run on demand free versions of Malwarebytes and Superantispyware for years with Norton 360 with no problems . Why is Norton now saying that i should uninstall ? I have never seen this message before.
04-30-2013 08:45 AM
Of 3 licenses, I have 2 to use going forward. What is the proper app that I should be running on my phone? I think I'll need to log into the norton account page and see if I can force the download through there.
04-30-2013 05:36 AM
Hi, I have just set up a new Samsung 550P5C laptop, in Windows 8. I have installed Norton 360 and everything is running fine. However, I have a message in the Windows action centre, it is highlighted in red and marked urgent, that I do not have either firewall on. Nortons app is saying everything is secure and the smart firewall is on. Should I ignore the message?
04-30-2013 04:34 AM
I got a new laptop with Windows 7. It came with Norton Internet Security 2010.
WMU offers a free copy of Norton, but requires NIS2010 to be removed prior to installation.
I uninstalled Nortion via. Add/Remove programs, rebooted, got blue-screen on start-up.
I used recovery to back up and put NIS2010 back on, and windows started fine.
Did some reading, decided I needed to use the Symantec Removal Tool, so I downloaded and ran that.
Removed NIS with removal tool, rebooted, got blue screen.
Ran recovery, Norton was back, but was now corrupt and wouldn't run at all. Clicking an icon would show an hourglass for a moment, then it was gone with no program running.
Upon reboot, blue screen again. Recovered, Norton is back, but the full version is still corrupt and won't run.
At this time I have a corrupt (full) version of NIS2010, an unprotected computer, no ability to install the new antivirus because it requires removal of NIS. Any method of removal that I have tried results in failed start-up.
Norton = Ransomware as uninstall = no startup (blue screen) I believe norton is responsible for this so as we wont ininstall the product !
I will be quite happliy spreading the word NEVER USE NORTON RANSOMEWARE EVER !
04-30-2013 01:25 AM
I have Norton 360 220.127.116.11 downloaded from Comcast. The previous version worked fine. This one will not run the Full System Scan or the Backup automatically during idle time on either my desktop or laptop.
The Quick Scan is reported as having run during idle time as do Automatic LiveUpdate and Insight Optimizer so I believe the software is detecting idle time.
I have the latest Windows 7 updates as well as display adapter driver.
Again, everything worked on both machines until I upgraded to 18.104.22.168. Is this operator error or a bug?
04-29-2013 03:43 PM
I got the prompt to update N360 and accepted and it ran the compatability test and said that malwarybytes antimalware is not compatable. It is the free MBAM. I have been running the 2 together for quite a while. Do I really need to uninstall MBAM?
04-29-2013 11:44 AM
This post has been moved to "Norton Internet Security / Norton AntiVirus" board for better exposure.
04-29-2013 11:39 AM
I just bought Norton 360 from a store. It came with a physical box, cd and all the regular stuff. However, the CD seems to be corrupted, it won't install on my PC. I insert the cd, click run and nothing happens. I tried it on different computers with the same result. My question is can I just download the same Norton online as a trial then enter the serial number I got at the store and still retain the 1-year protection on 3 pc's that came with my box?
04-29-2013 10:52 AM
If anyone can offer me some help I wouldbe most grateful. My daughters 1 week old laptop has become infested with Optimizer Pro Performance Monitor. This seems to have put internet explorer into virtual meltdown as well as makingthe laptop a poor experience. She is distraught as increasingly am I. It is plainly malware but when I scan with Norton it doesn't pick it up. I would like to get rid of it but have no idea how and the fact that Norton doesn't think ill of it confuses me and makes what I thought should be an easy task impossible. I am a low level computer user.
All help gratefully appreciated
04-29-2013 07:23 AM
This post has been moved to "Norton Mobile Security" board for better exposure.
04-29-2013 04:32 AM
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04-29-2013 02:26 AM
I want to install antivirus to my server 2008 ( 64 bit ). which antivirus I can use?
also if I want to use windows server2008 (32 bit) is a suitable antivirus ?
04-28-2013 11:36 PM
To, Norton Support,
I have been using norton since quite some time, from my past experience with other anti-virus products, if product expires, only new updates are stopped, but firewall and virus protection continous as per existing updates.
But Norton is quite annoying, it deactivates my firewall and anti-virus , and not only that it also does not allow me to use Identity safe. I can understand about stopping further updates, but I fail to understand why it has to stop firewall and anti-virus?
Hav't I paid for the product when i purchased ?
Honestly I am re-thinking to use some other anti-virus, just wanting to hear, what norton wants to say about it.
04-28-2013 06:33 PM
I get a "file name warning" at startup on my PC (OS is Windows 7, 64-bit). It says:
There is a file or folder on you computer called "C:\Program" which may cause certain applications to not run correctly. Renaming it to "C:\Program1" would solve the problem. Would you like to rename it now?
Two buttons at the bottom of the message panel read "Rename" and "Ignore".
There is such a folder and it is dated today. I've never seen it, or this warning, before. The folder contains 7 sub-folders: bookmarkbackupps, Cache, minidumps, safebrowsing, startupCache, thumbnails, and webapps.
Is this message legit or malware?
04-28-2013 06:30 PM
I have 360 installed on my HP Pavilion Notebook, running Vista Home Premium. After several weeks (months actually) of not using this particular machine, turned it on and plugged in the Ethernet cable. Norton wanted to update definitions so I let it do it to the tune of some 171mb worth. I had stopped using this machine because of a loss of audio that appeared to be completely unsolvable. Oddly, after being off for months and then allowing MS and Norton updates, the sound returned, then left, then returned, then left and then finally returned.
I am presuming that somewhere in all the updates, a fix was downloaded that cured the problem. I had also downloaded and ran a MS scan&fix program, and a fix might have been in there. So after all this I ran the registry cleaner from Norton and it found 3 issues. That seemed kind of light, so I downloaded and ran the latest version of CCLeaner and it found, among many others, no less than 35 pages of Norton/Symantic related registry issues!
I'm very hesitant to allow these to be deleted. My questions would be, is this excessive number of registry issues to be expected after months worth of updates happening all at once? And, why wouldn't Norton just remove any keys that were no longer valid?
04-28-2013 02:01 PM
After my Free Trial of 360 ran out, I decided to try to get another one. I uninstalled the old one and installed another, but when I launched it, it had me logged in, so I couldn't use it.
How do I get another free trial successfully, and how do I logout of the program?
I just found malware today, and I want to doublecheck to see if I removed it fully.
04-28-2013 01:09 PM
Recently, I've been running very low on hard drive space. After doing some searching, I discovered that the C:\ProgramData\Norton folder occupies 7.88 GB, of which 7.50 GB is in the C:\ProgramData\Norton\...\ErrMgmt folder, specifically ErrMgmt\Queue\Incoming
How can I decrease the size of the ErrMgmt folder? This file seems unnecessarily large.
This is a new installation (not an upgrade) of Norton Security Suite v 22.214.171.124, running Windows 8 32-bit.
04-28-2013 11:19 AM
I've been a longtime Norton product user. A while back in previous products like Norton Internet Security, there was a relatively seamless integration of the AntiSpam tool within Outlook, which I greatly benefitted from.
I've understood from Symantec that as Office has progressed to having a 32 and 64 bit versions there would be a bit of growing pains. Because of that, I've been without the antispam functionality for over two years. I do a LOT with various office products and have numerous times benefitted from the functionality that 64 bit office brings. Sacraficing my current, much less future, productivity JUST to get antispam capabilities is not a viable tradeoff. I do understand that Micro$loth 'recommends', for most users, using 32bit for those who do not NEED the benefits 64bit brings. I do need those benefits.
Today, I've upgraded my Norton 360 for a three year period as it was the most economical. Again, I've looked to integrate the latest AntiSpam into my Outlook 2010 64 bit, and AGAIN I'm told, by an online tech that Norton AntiSpam is limited to only working with the 32 bit edition of Outlook 2010. There is NO forcast for when the functionality they advertise, much less that I need, will actually be available.
WHAT is the problem???? How can it take YEARS for Symantec/Norton to fail to figure out how to integrate their product into Micro$loths Office 2010 64 bit????
This set of posts from two years ago highlight the suggestive hints from Symantec that 64bit support won't be available, but then others from Symantec suggest it would be worked on 'soon'. http://community.norton.com/t5/Norton-Internet-Sec
This is just sad. I feel ripped off---paying for a product that ADVERTISES certain capabilities, but FAILS to deliver on some of them. Nor are there ANY other products that integrate with Micro$loth's Office 2010 64bit that efficiently handle the antispam function.
Again, I can understand a few years ago, when there were growing pains on the 32/64 bit divide. WE ARE YEARS past that.
Why isn't Symantec/Norton products????
04-28-2013 07:25 AM
It looks like I lost authorities on my PC. I cannot install, manage my PC, see or be seen by other machines on my local network.
I do have administrative rights however on my PC there is only one account, so I cannot access and make any changes on my current account.
It looks like this situation was created of by a viorus with only a partial successful attempt to fix the damages.
I’m king of stuck here.
PC: Toshiba 505
System: Windows 7 Professional Home Edition
04-28-2013 05:36 AM
Okay, so I have been using Norton Secuity Suite for a long time, and all of the sudden it doesnt work anymore. Windows Firewall said it blocked it, so I disabled windows firewall, and tried re-installing it, but this time it does this:
When I try to install the Norton Product, at the end of the installation it says, "Choose your uninstall method"
What I did is that I downloaded the Norton Secuirty Suite from the address, and I get the Norton Installer.
I run the Norton Installer and it downloads just fine,
then all of the sudden it says "Uninstall"
When I press Cancel, and try to open Norton, it doesnt work!
Someone help me, because I have no Anti-Virus software, and I feel unsafe browsing the web from malicious software.
04-28-2013 05:26 AM
Moved to Norton Toolbar/Identity Safe Board for better exposure.