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11-21-2013 09:44 PM
I had the same trouble with Sweetpacks (Sweet Packs) that others have had. It drastically slows your boot up as well as your browser (for me both IE and Chrome.) And Sweetpacks would pop up advertisements randomly. Windows normal program un-install did not work. Norton & Eset anti malware did even not recognize it as malware. Norton “Power Eraser” did not touch it. I found one reference to “IOBit Uninstaller.” When I tried it, it immediately found it and erased it once and for all! I downloaded my free copy at “cnet.com” downloads, so I felt safe downloading it.
11-21-2013 09:25 PM
I have used Norton Products for more than 20 years. I have used Norton 360 since it was introduced. I have been virus and spyware free until just recently. There is a icon in my tray that looks like a spy. When I role on it it gives me a message that "Spy Alert is Running". The only other choice I have is to hide it.
There is nothing in my program list with this name to uninstall.I did not install it. I remove it from browsers and it comes back in a few days or next time computer is"restarted".
I am running Windows Vista.
11-21-2013 04:37 PM - edited 11-21-2013 05:07 PM
My question says it all. Thank you.
In addition, I just thought of the possibility of using a USB Flash Drive to store my backups. Now I have a 4 GB flash drive, but I know it is not big enough to use as my backup file. I guess I'll be all right with a 64 GB flash drive, so I'll have to buy one. Considering the cost factor, a 64 GB USB 2.0 Flash Drive is only $30 while a 3 TB Hard Drive is $120. I'm wondering if I purchase a 64 GB USB 2.0 flash drive if that will satisfy my immediate needs.
11-21-2013 03:57 PM - edited 11-21-2013 04:02 PM
Norton 360 Premier Edition
Error: 8921, 252
Windows 7 Ultimate N
Norton Autofix Results: 1 item(s)
Product Proxy Settings :: Success.
After the update to my Norton 360 Premier Live update will not run, when I run Live update manually I get the message unable to run Erro 8921,252 so I do the Norton Autofix and then it will run but the next time it should be downloading updates it will not, why? I haven't changed anything with my system or my ISP. Am I missing something or did I miss a setting? Here's a shot of what it says above after I run the Autofix. It says it fixes the proxy settings yet it will do an update without my intervention. I have checked auto updates settings and everything is ok to run but will not. Pulse streaming seems to be working as well, only when I have shut computer down and restart next day that it will not auto update. Thanks for any help.
11-21-2013 02:39 PM
I am running Win 7 home 64 bit, with IE as browser. When the new Norton 360 version installed, I lost the ability to connect to my Hotmail account, as settings were lost. Can you advise how to return to previous settings please? I view with Windows Live Mail. Error popup says that settings are incorrect when I run 'send/receive' .I know you will have an answer, Thanks!!
11-21-2013 02:09 PM
I upgraded to Norton 360 V21.1 in September 2013. Since that time, the results of system scans (both quick and full) no longer appear in my security history, either under complete history or scan history. There are NO entries for system scans after the date of my upgrade. If I run a scan from the main screen of N360, I can see the results when the scan is completed, but these same results do not appear in the security history. If I run a scan in the background under the task menu, the results of the scan are never known because the results do not appear in the security history.
Is this a known problem with an easy fix, or is there some setting that I need to change
I have been using this product for years, and this is the first time that anything like this has occurred.
Any help would be appreciated.
11-21-2013 11:11 AM
I'm a little bit confused.
When I run live update alot of the time it says that I'm up to date and no updates are available...then when I look at the timer, it hasn't changed to indicate that I've just run live update manually...then...
I run Autofix and it says that it has fixed installation.
This has happened a couple of times over the last few weeks.
The following is the message that I copied from the autofix 'copy to clipboard' :
Windows 7 Home Premium
Norton Autofix Results: 1 item(s)
Installation :: Success
I also have MBAM free...have run my Norton full system scan and MBAM full system scan and all shows clear.
I also have NPE installed but only used it a long time ago for previous issues.
I have been running N360 for a couple of years now. I had uninstalled all trial software that came with the computer before ever installing my N360. I have had a couple of issues in the past in which Norton Chat Support checked my computer over for me for other issues and I've had to run the uninstall/reinstall tool in the past too.
I've just noticed this new issue over the past couple of weeks...ran the autofix a couple of weeks ago and got the 'installation fixed' from autofix and the first time, I thought 'well good, wonder what that was all about', but since it's happened again I thought maybe I should ask someone here what they thought about it.
Hope someone can help!
Thanks in advance :)
11-21-2013 10:43 AM
I'm getting pop-ups with almost every click in Explorer 10 on windows 8, it happens in Firefox too...
Most start with jsf.jsticket.net/sd/cpops
Most want me to update either a media player or explorer or download some other files.
I tried running the basic Norton Virus scan, and the Power Eraser tool, It looked like they found and removed the issue, however, it came back immeadiately.
Has anyone run into this? Is there a fix?
11-21-2013 10:06 AM
I have a PC from which I communicate with a website. I sent files over to it. Recently, my brother backed up the website to his computer via FTP, and his anti-virus (Microsoft Security Essentials) flagged malware. There were "default.php" files with a backdoor virus on them. But my Symantec Norton 360 did not flag the files, though I too tried downloading them. So I'm wondering if I have a fake Norton 360, and if so, how do I detect that I do.
11-21-2013 10:03 AM
10/7/2013 10:41:00 - updated Norton 360 to Norton 360 Premier Edition 22.214.171.124
Category: Norton Product Tamper Protection - the following msg comes up frequenly and so far has 12pages under the category. Comes in batches in 30 to 40 msgs continuously.
11/20/2013 11:25:49 AM,Medium,Unauthorized access blocked (Open File),Blocked,No Action Required,11/20/2013 11:25:49 AM,C:\WINDOWS\SYSTEM32\SVCHOST.EXE,5320,C:\Program Files (x86)\Norton 360 Premier Edition,,Open File,Unauthorized access blocked, (FYI: 40 times)
Please explain why this message - open files - medium risk and what should be done to correct it.
if No Action Required why is it Medium and Red Color. As Red Indicates some action may be needed to fix it.
I know Norton Community tells its members not to worry as it is just a message in Task - Check Security but info about Open files is distracting. Please update if it is safe to work on line with open files.
Thank You Rao
Windows 7 Home Premium x64 SP1, IE 11, Norton 360 Premier Edition 126.96.36.199
11-21-2013 07:38 AM - edited 11-21-2013 07:44 AM
Do I have to be logged in through Comcast website for my computer to be secure using the Comast security software?
Also, what is the difference between the Comcast Security Suite and Norton 360?
Also what is the cost to renew Norton 360. I currently have Norton 360 2013 but I see there is a Norton 360 2014 version.
11-21-2013 01:56 AM
I want to stop using up space on my Local Disc C: for my backups. I am planning on purchasing an external hard drive soon. Once I have an external hard drive, I want to store my backups there. However, I no longer wish to have space used on my Local Disc C: for prior backups. Matter of fact, I want to free up the space I used on my Local Disc C: for prior backups. Currently my Local Disc C: is 100% used with 0% free space. By sending my backups to an external hard drive, I'll be able to increase the free space on my Local Disc C: However, how do I do this? If I successfully redirect where my future computer backups are stored then my old backups are still taking space on my Local Disc C: What do I do to delete the use of all that space on my Local Disc C: from my prior computer backups? If I can accomplish this then I can increase the size of free space on my Local Disc C: I also will probably speed up my computer's performance. And if I am really lucky then perhaps I'll be in a better position to run a hard disc defragmentation process.
I haven't done this before. So, I need your assistance. If this process is easy then I plan on purchasing an external hard drive soon. Thanks.
11-20-2013 07:01 PM
I get a message from Norton 360 saying Backdoor.Pihar activity blocked. Almost immediately after getting that message advertisements, music and talking starts playing out of the speakers. I constantly get performance alerts saying 100% of CPU being used, from csvhost.exe. Read some articles recommending I download and run Norton Power eraser. When attempting to download NPE I get the error “your current security settings do not allow this file to be down loaded”. I’ve changed security settings in IE9 to enable file downloads in Internet and Trusted site zones, but have not been successful. My OS is Vista Home Premium, 32 bits. Can someone help me resolve these issues?
11-20-2013 08:43 AM - edited 11-20-2013 08:45 AM
Norton360 fails to update , sometimes.
I read posts about DNS problems but if it was DNS problems I would have the problems all the time.
The answers were all back in jJne and July of 2013.
This problems started about a week or 2 ago.
Norton 360 - version 188.8.131.52
11-20-2013 07:23 AM
Moved to Identity Safe board for better exposure
11-19-2013 02:43 PM
One of our small office managers contacted me today with this issue.
She remembers upgrading her Norton 360 a couple of days ago. After that she cannot send emails from Outlook. Her emails stay in the Outbox and even if someone hits Send/Receive button those emails aren't sent out.
Please advise how to resolve this issue?
Here's the system specs:
- Windows 7 Pro
- Microsoft Outlook 2010 Business
- Norton 360 v.184.108.40.206 (as it appears in the Add/Remove programs)
11-19-2013 01:11 PM
Similar to old postings here, our computer is being hijacked every 2-3 minutes by ccsvchost.exe, using 99% of CPU. Since the NIS is from Comcast, how do I fix this to stop this major productivity issue? Thanks.
11-19-2013 01:02 PM
Alright, I'm sure there is a fix for this But I have not been able to find one.
Been using 360 for the past 4 years with no issues. Up until now, when Microsoft released updates on the 16 Nov. Now when ever I use any portion of 360, my PC crashes (blue screen). Got so bad I had to install Norton using the removal tool. Tried updating norton through Live update and downloading it it directly through the web site. Still causing crashes.
Im running WIn 7, service pact 1. Norton 360 (whatever the latest edition is)
The blue screen code is
*** stop: 0x00000050 (0xfffff8813085db60, 0x0000000000000000, 0xfffff88005b80a18, 0x0000000000000005)
Any help be greatly appriciated.
11-19-2013 12:48 PM
Please help I cannot perform a virus scan.
* Get Error 3048, 3 and also says fix complete but then tells me im still at risk.
** Also says fix complete, but status says it's already running. ?!?
*** When performing backup, i am receiving an internal error . .
Here are some snapshots below:
11-19-2013 09:58 AM
Was Norton 360 changed recently? Saturday morning (11/16) when I booted up my computer the Norton 360 desktop icon had moved to a different position, and when I clicked on it, an "activate account" choice appeared, and it was re-activated and the number of days remaining was given.
The appearance of the Norton 360 main page is different now, with more white and light grey colors. The different appearance is unsettling. The only functional difference I'm seeing is that the optimizer shuts off after a bit and I keep needing to select "optimze" to get it going again. Before it would keep running all day unless I shut it off. Is this supposed to be?
11-19-2013 07:44 AM
OK Yeah I've been having this same issue for a couple days now...Don't know why..Can I get some help? My Norton Autofix statess>>>
Norton 360 has encountered an error.
We were unable to find an automated fix for this issue.Please go to our Support Web site for further assistance.
I'm Running Windows 7 on a Toshiba Laptop Sp1 64-bit OS
11-19-2013 07:26 AM
This post has been moved to "Norton Zone" board for better exposure.
11-18-2013 11:49 PM
Since the 19 September, whenever I run Registry Cleanup, the above error message occurs and the Registry Cleanup will not run, due to the fact that it cannot find a System Restore Point. I have tried to run System Restore but it will not operate. I received help from Norton Support via remote operation of my computer but they could not solve the problem, at the time and said they would contact me again within 3 days, in order to fix it. Nobody came back to me to solve the problem. Help!
11-18-2013 05:04 PM
Post moved to "Other Norton Products" board for better exposure.
11-18-2013 10:14 AM
I'm really getting fed up of this to be honest.
A week or so ago I checked for updates and it found a new version. I installed it, unsure about doing so due to past problems with norton never seeming to be ready and relised, once again I had to configure all the settings for the firewall, since it never remembers.
After going through that tedius process, I notice the UI is horrible, perhaps I'd just have to get use to it, but I certainly don't like how white it is with just the yellow boxes. Anyway, not a big deal.
Then I check my logs, and it's being absolutely SPAMMED day in day out with unauthoised access block and open file. Always the same things with the actor being things like CONHOST.EXE and the target being everything in the folder from programfiles x86\norton 360\engine\220.127.116.11\ (cltLMH.exe for example...but everything). The amount of spam it gives for this seems to be everytime I'm idle for a short amount of time, then ending up with 10-20 of these things.
I also get a ton of spam from WSCStub.exe always in pairs often minutes after each other, I'm gettign spam with chrome every time I open a new tab, I get spam with "searchfilterhost.exe" and "searchprotocolhost.exe constantly and I never had ANY of this until I installed the update.
However, despite these heavy annoyances, I'm finding that sometimes norton doesn't even open at all! For example, i turned on my computer the other morning, came back an hour or two later and noticed that I couldn't open "my computer" well, I could, but it was just the loading bar at the top, taking forever. I tried to open norton, and it just wouldn't open. I restarted and checked the firewall and notice that NOTHING had been reported since the night before and the stuff from the new restart. So, those two hours that I had the computer on, was I even protected??
Yesterday, i turn n the computer and have two instances of norton running.
Today, it's been on all day, I never checked anything but noticed steam connection had dropped and logged me back in while I was in a game, so I checked norton...and I couldn't open it! I restarted, checked the firewall, and once again, NOTHING in there, as though the computer wasn't even on, so all this time was I protected???
I pay for norton, but it's not giving my peace of mind. I've had it for years and I've always had really frustrating issues with it, normally from updates.
I don't go many places on the internet, I just frequent the same few sites and forums.
I don't download anything much at all.
I ONLY have norton running, I do not have any other firewall or AV installed/running, nor windows one.
I use CCleaner every month or so (haven't recently)
I do have anti-malware installed, but the free one that only scans and not runs in the background.
Why is this happened with norton? Am I REALLY going to have to uninstall and go through the whole removal process, reinstall, update and then configure my firewall all AGAIN because of an update? It's not even giving me peace of mind due to the amount of spam in the firewall (which after googling, it seems a lot of people are getting this from the update) I'm really fed up of this and don't really want to go to a free one, but starting to feel it's much less hassle.
11-18-2013 09:33 AM
Last night I got the new patch so I downloaded it and it was successful. I always run Norton Updates twice just to be sure. There was another patch available as well and it was successful.
Now my issue is, there are two computers in the house.
They are connected by an ethoric (spelling) cable. My computer did not have the new patch available. I noticed a while ago that a patch was available, but I did not get it on my computer either. In the past, I got the patch with no problems. What could be the problem if any?
If I do not get the new patch soon I will download it manually. I will wait a week or so.
Any information would be well appreciated.