Welcome to the Norton Forums! Scan the threads for topics of interest or create your own. For fastest results, use our search feature to find related conversations. Symantec employees also post here when they can. So don't be shy -- join the discussions!
07-30-2014 09:57 PM
When I downloaded my current version of Norton 360, I was running a Dell computer. After having that PC for about 7 years, I decided to buy a new desktop.
Then, late last September, I bought a new computer, an HP computer, which arrived in October. Once I got the new (HP) computer set up, I download from my account 360 and installed it. Four days later, the new (HP) computer died on me!
So I called HP and they remotely diagnosed it and confirmed the computer was no good. They told me to send it back and they would send me a replacement, same model, new computer.
So once again, after I got the replacement computer set up, I again downloaded and installed Norton 360. Well, I had a lot of problems with that (replacement) computer as well. I had to uninstall/reinstall the OS twice, which meant each time I had to download and install Norton 360 each time.
Well, to make a long story short, after a battle with HP, eight months after receiving the second (faulty) computer, I finally got HP to agree to buyback the their computer from me for what I paid for it.
So I just bought another a new computer, another Dell. It is due to arrive Friday. Naturally, I will need to download and install Norton 360 on it once I get it set up.
The problem is when I go to "my account" page, under "Available Installs" it says "None," although the download button is there.
So I am assuming it is going to tell me I need to buy another key. But the problem that it wasn't like I was intentionally installing this on different computers. The first HP computer I bought died after only 4 days. The second (replacement) HP computer I had for only about eight months before getting HP to agree to buy it back. So while technically in the past eight months it could be claimed I had two computers, in fact I only had one, as, again, the first one died after only four days, and the second one was a replacement for that computer. I can provide documentation proving this, but wouldn't know who to send it to or where, or what documentation would be needed. For instance I could forward the letter from HP where they agree to buyback the 2nd HP computer, but it contains personal information so I don't just want to send it to anyone.
So are they going to try to force me another key? I've never had much luck with Norton support, as they seem to work off a script and I am always directed to pages that to even apply to my problem or issue. Probably most people here know what I mean...that's why you're here!
Is there a number I can call, where I can speak directly to a human being, because describing something like this in a chat is almost impossible. I realize my license come with 3 installs, but it's not like I was installing 360 on three different computers intentionally, it was beyond my control. I'm hoping Norton will understand and work with me, considering I've been a steady customer for some 10 years!
So if anybody has any suggestions, telephone numbers, solutions. etc., I would appreciate it!
Thank you in advance.
07-30-2014 08:04 PM
I go to Norton Online Backup (https://nobu.backup.com/session/new) and click "sign in." After I click "sign in," I am taken to the Window where I enter in my sign credentials, then click "sign in."
There, on the page "My Devices," a picture of a PC is shown and listed is:
(name)-PC: Default Set
This "Default Set" is using "40% of 2 GB," only leaving me only 60% of my 2GB.
Now, I had thought I deleted my "Default Set" by opening up 360, going to "Backups," then "Manage Backup Sets," and deleting that set after I had created a new set, because it would not allow me to delete a set unless I had at least two sets.
So I deleted the "Default Set" but it still remains online, taking up my 40% of my storage space. I cannot figure another way to delete it. It no longer appears in Norton 360 (on my PC), so I can't delete it from there, and there's no delete button or option to delete on the "My Devices" page at Norton Online Backup.
Surely there must be some way to delete this unwanted backup set? Any suggestions or help would be appreciated. :)
07-30-2014 05:33 PM
Sorry for the new posting but I have a different problem now.
Uninstalled and reinstalled, now there is no Internet on my laptop.
Tried to activate Norton and it gives me this error message 8505,129. My Internet is O.K. on my other PC's and Tablets. Not sure what to do next?
Now My Norton Icon on the taskbar disappeared and I can't open Norton at all. :( Also the Norton short cut on the desktop will not open.
07-30-2014 10:57 AM - edited 07-30-2014 11:33 AM
All morning done LiveUpdate a few times; but the virus definitions are not being downloaded nor installed. Current widespread? or just me?
Only a temporary problem. Now just took the full available liveupdates without any failures.
07-30-2014 09:06 AM
Norton 360 Premier Edition – 25 GB - This product has been discontinued by Symantec.
My Norton 360 Premier Edition 220.127.116.11 expires on September 1, 2014.
Please advice which Norton product to buy to extend my subscription
Windows 7 Home Premium x64 SP1, IE 11, Norton 360 Premier Edition 18.104.22.168
07-30-2014 09:05 AM
Norton 360 22.214.171.124. on a w 8.1 Laptop. Every thing else is working except Live update.
Search for this error message but I was not able to find a resolution. Used the Norton fix it, and it said ...Not able to resolve this issue. Is there another way to correct this issue besides a reinstall? If so is it best to use the NRT and then Download a fresh copy
of 360 ?
07-30-2014 06:54 AM
the automatic 'fix' report says that Symatic is working on the problem in the meantime just make modifications to the windows quick start menu and you will be fine. Is this the only option? Thanks and CHEERS!!
07-29-2014 08:19 PM
This post has been moved to "Norton Toolbar / Norton Identity Safe" board for better exposure.
07-29-2014 05:40 PM
I have Norton 360 Multi-device, ver 21.4. on Windows 7.1. I have noticed that it is running constantly, every few seconds. I have 14 pages of "Full History" from 12:18 a.m. to 7:30 p.m. It is dropping my internet connections & reconnecting. After reconnecting, every exe file I have says it is trying to connect to the internet. This does not include all the other activity it runs, ie: Norton Comm. Watch, Live Update, etc. This activity started in July, with several entries a day, to this constant activity. What could be wrong? Would appreciate someone's help. Thanks!
07-28-2014 05:19 PM
This post has been moved to "Norton Toolbar / Norton Identity Safe" board for better exposure.
07-28-2014 02:20 PM
I recently dropped my laptop and the hard drive was broken. I am having a new hard drive installed but my data on the broken one is not recoverable. Can I download my backed up data to my repaired laptop and, if so, how?
07-28-2014 01:36 PM
Hi, I have a software installed on our users machine that is having a problem of not getting an update and then not working after. We have to reinstall the software to get the update. It is happening only to all our users that have Norton installed on their machine. I need a help that may be there something that we need to refigure on the norton's settings to make it work and will allow our software to be updated and works properly without any problem.
Any help is very much appreciated. We want our customers to keep their Norton antivirus and at the same time our software works.
Thanks in advance,
07-28-2014 11:57 AM
Is there any advantage to having the Norton Online Backup product in addition to the Norton 360 product? If so, then should you turn off the Backup feature in the Norton 360 product and do the automatic (daily/weekly) backup via the Norton Online Backup product?
07-28-2014 11:04 AM
I recently had yet another tiff with my ISP over file sizes I've downloaded and have saved to my hard drive and what they are reporting that I've used in bandwidth. In order bring the overage to a halt while I chatted with the tech (yes, I got throttled speedwise yet again), I set Norton's to block all traffic for 5 hours while the tech and I hashed things out. He said there wasn't any activity, which I asked him again since the modem was still blinking like it was trying to send something. He assured me there was no throughput for the prior hour. This was right at lunchtime, I reluctantly took him at his word, and regretted it three hours later when I checked their website to make sure the bandwidth usage had settled. It had not. In fact I had accrued two more GB of overage in the three hours since I had last checked while supposedly being limited to 100k bandwidth.
How did my ISP, or probably more appropriately, did Windows 7 bypass the Block ALL ? This is the first time I have had this happen. Anytime prior to this that I felt nervous about a blinky modem and I engaged the block all, it had done just that. When I checked their website nothing new had accrued once you accounted for the lag time of them actually posting data. Basically I was opening their usage chart prior to engaging the lock and then when I was back at the computer hours later, checking the charts in a new tab and comparing. Up until this point the difference had been less than 100KB. The 2.1GB that happened is OMGWTF.
I know the tech deceived me on several questions looking back on the situation, but I'd like to think he's above cooking the results.
To renew or not to renew. That is the in 60 days question.
07-28-2014 12:51 AM
07-27-2014 09:01 AM
It seems like every time I get a confirmation email from Wal-Mart that a prescription is ready to be picked up my spam filter has a come on offer from a @#$%^&* spam drug company. Is there a way to tunnel my email so these jerk wad companies cannot "see" this confirmation notice sent to my webmail account? Yes, it is in my spam folder and I can just ignore it but it raises my already high bp up a few notches.
07-27-2014 02:57 AM
I have an item on my desktop which appears to be a shortcut to the 2008 installer for Norton 360. This item has been on the desktop since year 2008 from when the machine was new.
When I check Properties from the right-click menu, I find "C:\Users\MyUserName\AppData\Roaming\Symantec
and when I try to check the details tab, ..... message says, Target not invalid or something about wrong path.
Currently my computer has version 21.4 of N360 installed and fully updated. Windows Vista.
How can I get rid of all of that old item?
07-26-2014 10:48 PM
I'm going to be getting a new tower soon, and I'd like to move my Norton to it. But my relative bought it-one of those ones you can install on several computers-and logged in using his Norton account. Will that prevent me from transferring it?
Also, has anyone figured out a way to switch back to the black background yet? This gray text on the white background is impossible to read and hurts my eyes.
07-26-2014 07:18 AM
I'm seeing some odd HTML in page headers. I'm pretty sure it is coming from Norton 360 (Premier Edition, 126.96.36.199) but I want to ask to make sure and find out what it is doing. When running Chrome on my Windows 7 & 8.1 machines with Norton 360, examining the header elements I see the following lines that I know for sure aren’t in the original page:
<object id=”cosymantecbfw” … >
I only see this with Chrome on Windows 7 & 8.1. I don’t see it in IE or Firefox on those same machines. Also I don’t see it with Chrome on Linux (not running Norton 360).
Can someone confirm that this is coming from Norton 360?
If so, what is its purpose?
07-26-2014 03:26 AM
07-25-2014 09:13 PM
Should I always check with Norton Product Rules before trying to use a new updated version of previous used software?
I have just gone through hades the last few days. Firefox alerted me that there was a new version available so I downloaded it. My internet was useless for a few hours. Fortunately I had IE9 available and began using it. Though I hate ie with a passion. My thinking
if it was a virus then I should not be able to use any web browser to gain access to the web. But I also use usenet and it was working fine so I didn't think a virus was causing the problems.
FF was slow to load, it was slow to use any bookmark or saved tabs. It was near impossible to access my webmail. So I uninstalled/reinstalled FF31. twice. Still had problems. I found by reading that norton 360 may be blocking the software. I go to product rules and change it from auto to allow. Installed FF 31. and heaven to betsy she works. So why would Norton Block this version of FF browwser but never had block updates before?
07-25-2014 08:31 PM
I am installing 360 onto a new laptop that has a recently expired trial version of Norton IS and I'm not sure what to do next. Durring installation, I got a message from the instal. manager that said it detected the following proxy settings then listed an address XXX.X.X.X and a port #. It said that if I didn't specify these settings, that malware may have set these settings and recommended changing or clearing them. I also have the option of choosing "do not use proxy settings". I am on a home network with a wireless router/ access point. What should I do next?
07-25-2014 05:10 PM
I am set up for automative Live Updates, and I also check it frequently and run it manually as well. Today, July 25, 2014 there is a 231.22 MB download!!! Is this for real? I have never seen a download of that size in several years of using Live Update. I have 301 days left on my subscription, so I know it can't be a new program download, can it? What g.ives? And yes, I did restart and I am meticulous about clearing caches, Temp and Recent file folders on my system
07-25-2014 01:15 PM
I use N360 Backup on 3 computers and configure it so the Norton Backup Drives are on a network drive. I figure if my C drive crashes at least the backup files will be on a different physical drive. I have a couple of questions:
1) If my C drive were to crash and I reinstalled Windows from scratch, would I be able to access those N360 backup files after reinstalling N360?
2) Can I access files backed up with N360 from another computer? i.e. Computer A accesses Computer B’s backed up files.
3) Should I periodically copy the entire contents of the raw Norton Backup data to another network drive as a precaution? Will I be able to copy it back and access it if the original network drive crashes? Do I need to copy any other system control type files?
07-25-2014 02:13 AM
A simple question but please don’t be too brief. eg: "because its the best" doesn’t really help.
i personally have used 360 for a year now and haven’t had any infections (i checked that by running scans with mulwarebytes, but it found nothing but a few PUPs) from how i understand its reviews, its for users that don’t use CDs or flash sticks (my usage habits), so the only possible way of getting infected is downloading malware through the internet via). i also hear that Sonar is fantastic, (i don’t like updating signatures all the time so it helps) the browser, which will use more of Norton’s components to verify if a file is safe (such as the cloud based scanning
basically i like Norton’s "practical approach" to how a normal user would become infected. (No normal user will disable Norton protection to willingly install malware, making many independent tests obsolete)
07-25-2014 12:42 AM
Lately I renewed my Norton 360 antivirus by buying a new disk and going the round-about way of re-installing it onto my windows 7 laptop. However within 24 hours of installation my laptop has devloped a stutter, where internet pages take longer to load, the scroll bar freezes up, typed words are delayed, and overall every funtion I do while on the internet is slowed/delayed by a good 5 seconds sometimes. On occasion it gets so bad my web pages become unresponsive. It honestly is a pain.
I tried various online quick fix methods but nothing has worked, and this problem has only occured after I installed Norton 360.
Is there something else I can try to fix this? I really need some help.