Welcome!

Welcome to the Norton Forums! Scan the threads for topics of interest or create your own. For fastest results, use our search feature to find related conversations. Symantec employees also post here when they can. So don't be shy -- join the discussions!

Please read our Participation Guidelines and Terms of Service before using the community.

Visitor
Pahrump808
Posts: 2
Registered: ‎06-07-2013
Accepted Solution
Norton 360 Data Restore

I had to replace my Hard drive. I have reloaded my programs and am ready to restore my data. When doing so it placed it in the original location which for some reason is different that what my current location is. For e.g. I restored my pictures, and music. I had to move it to a different user folder. Any advice would be helpful. Thank you.

 

Visitor
RafaelGawlik
Posts: 3
Registered: ‎06-07-2013
Windows XP - installing new Norton 360

Hi everyone,

 

I have problem with installing Norton 360 on WIndows XP. The older version of Norton worked fine but the new one ver 7 crash windows XP everytime I tryied to instal. It shows a blue screen and windows is goin to restart, after that repeat and repeat, repeat. Sorry but I don't have nerves to do that.

Please help.

Rafael

Regular Contributor
kevj
Posts: 87
Registered: ‎06-15-2008
Outlook Express

In Outlook Express I used to be able to right click on a message and then select (from what I remember) 'Norton Anti-Spam' -> 'This is spam'.

 

Since the update to Norton 360 20.3.1.22 I don't have any right click options, indeed I can't see any sign of Norton Anti-Spam in Outlook Express.

Regular Contributor
kevj
Posts: 87
Registered: ‎06-15-2008
Accepted Solution
Live Update Failing

Since the update to Norton 360 20.3.1.22 I when I run Live Update I the 'Check for updates' succeeds but the 'Download updates' fails. I have reset my PC on multiple occasions but still get the same problem.

Visitor
Steve_K
Posts: 5
Registered: ‎06-05-2013
Accepted Solution
Running Live Updates

Hi, it might be a question with an obvious answer but why is it with mmy Norton 360 set to receive automatic updates that when I manually run live updates there's usually some to down load.  Do automatic updates only happen at certain times?

Contributor
Rufford155
Posts: 20
Registered: ‎11-05-2012
Crash, Crash, Crash, Crash, Crash !!! - and crash again

Norton 360 keeps on going walkabout and not opening at all.

Icon just disappears from notification area, and will not open from desktop shortcut or from start menu list.

This has been happening over several weeks/months.

I keep using Remove & Reinstall but sooner or later (usually sooner) it happens again.

Whenever it does, IE9 stops working too unless I go into safe mode.

I have been suffering crashes of various sorts for months now.

Oh, and the PC keeps losing its restore points, except for one 16 months old !

Norton 360, Malwarebytes and various other diagnostics can find nothing wrong.

I have now come to the conclusion that Norton is causing all this and I've given up on it entirely.

I have completely uninstalled and downloaded MS Essentials Security.

Hooray - everying is fine so point proven.

Can I get a refund on my annual subscription please?

 

 

 

Windows 7 HP, SP1 ; IE9 : Norton 360 v20.3.1.22

Contributor
Karia
Posts: 15
Registered: ‎06-07-2013
Accepted Solution
Norton 360 Reputation Revocation List Failed to Complete

When manually clicking on Live Update the:

Norton 360 Reputation Revocation List Failed to Complete

 

What should I do?

Newbie
DavidJoy
Posts: 2
Registered: ‎05-05-2013
Windows Home Server 2011

I have recently upgraded my Home Server and installed Windows Home Server 2011 on it. I am currently a user of Norton 360 for my Windows 8 desktop and Windows 7 laptop. I was wondering if there was anyway I could install Norton 360 on my Windows Home Server? I get an error stating that it's not compatible.

Visitor
keham72
Posts: 2
Registered: ‎06-06-2013
Open Attachments

Ran full system scan with Norton 360 and now I cannot open attachments.

 

Please help

 

Thanks

Newbie
NeilC6650
Posts: 2
Registered: ‎06-06-2013
Accepted Solution
cost of norton360 1yr vs 2yrs

I just spoke to a friend who told me she has norton360 and sst paid either 74 or 79 for two yrs...I have norton360 and pay either 69 or 79 for one yr  what is the actual price I should be paying for one yr..they took it automatically a few months ago. Please help me with this.thank you in advance

Newbie
DSDS
Posts: 1
Registered: ‎06-06-2013
Advice for hacked e-mail account

Hello,

 

I have Norton 360 and Windows 7.  Yesterday, someone hacked into my Yahoo e-mail.  Someone texted me that my e-mail must have been hacked and I was able to change my password within about 10 minutes of when this person hacked my account (from Taiwan according to my Yahoo sign-in activity.  So, I changed my password twice and my security questions.  My question is, will Norton 360 pickup on malware?  I am running a full system scan right now and it is only finding cookies.  My husband got a hacked e-mail from me today on his AOL account, but when I looked at my Yahoo sign-in activity there was nothing strange there like yesterday.  By the way, there was nothing in my sent folder out of the ordinary yesterday, but I did get some undeliverable messages saying my e-mails didn't go through.   The only thing I got today was an e-mail saying that it took too long to send an e-mail so they were making it undeliverable.  I read on the Internet that hackers can download malware on your computer so that it sends out e-mails without you knowing it.  If this was the case would a full system scan with Norton 360 take care of that?   Also, I don't have the same e-mail password for anything important (ex. Recipe sites), but I did change anything that did share the same password yesterday.   Thank you for any advice, Debbie

Visitor
Gr63
Posts: 1
Registered: ‎06-05-2013
Norton Registry Cleaner and Microsoft Windows Update

I appealed to the Microsoft Community about the problems with their Windows Update Installer repeating the same update after it has been successfully updated (shown on the computer as being such) and wondered if the Windows Updater had a problem.   They seem to think that Registry Cleaners are the culprits:

 

Injudicious use of registry cleaners may be playing a (minor) role here. TIP: If you ever again think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, maximized, "swept" or optimised (it doesn't), readhttp://chris.pirillo.com/are-registry-cleaners-safe-to-use/ and/or http://www.edbott.com/weblog/2005/04/why-i-dont-use-registry-cleaners/ then draw your own conclusions.  Related =>http://support.microsoft.com/kb/2563254

 

Then they asked me if I had backups of all the registry changes, the registry cleaners have ever made to my computer.  I was not aware that before I press the registry cleaner button my Norton 360 that there should be a backup.   I did not know to that, so therefore there was no backup.    I do not know what to think of their statements.  

 

Norton 360, I do trust and has helped my computer to stay safe irrregardless of what Microsoft thinks.  For all I know, that update was corrrupted and Microsoft does not want to admit that their software "has faults".

 

So, now, I don't know what to do.  Hope someone can enlighten me or something.

 

Thanks, GR63

 

 

 

 

 

 

Do you have backups of ALL the changes registry cleaners have EVER made to your computer

Contributor
robb10
Posts: 14
Registered: ‎06-29-2012
ccsvchost process hangs at 100% CPU

ccsvchost process hangs at 100% CPU. This drags the computer to a stop. Also some times I have reboot to get a screen display. Why does the ccsvchost use so much CPU. I have a Compag Presario V2405us. Xp SP3 Professional. 1.256 KGB. Norton 360 v20..

Newbie
DebarahK
Posts: 1
Registered: ‎06-05-2013
lots of popups
[ Edited ]

I just got Windows 8 and installed Norton 360.   I use Chrome also. I'm still getting all kinds of popups. Is there a place to set up the program to stop them or report that I'm getting them. They range from supposed Yahoo surveys to pornography.  What can I do? 

 

Newbie
JB_GA
Posts: 1
Registered: ‎06-05-2013
Can't open Norton. Error messages: Missing MSVCP100.dll and Norton error 8504,104

All of a sudden I can't open Norton Security Suite and I get the message about missing MSVCP100.dll.  I used the Norton fix program and it didn't find anything.  I have found a few posts about this and tried the fix program suggestion but I am not seeing much more help about it.  Maybe because I don't understand what they are talking about.  Can anyone help?  Thanks

Visitor
Steve_K
Posts: 5
Registered: ‎06-05-2013
Accepted Solution
Norton 360 not scanning

Hi, Norton 360 doesn't do a quick scan or full scan on my laptop which has Windows 8.  It scans OK on my desktop which has Windows 7,  I've had the laptop for about 3 weeks, previous to today (05May13) everything was fine.  Any ideas, is anyone else having problems

Newbie
jc2013
Posts: 1
Registered: ‎06-05-2013
Disgraceful customer journey

Dear Norton,

 

I am writing to complain about shockingly poor customer journey.

 

I have bought your product from PC world, followed the instructions on the key card and cant find where to download the product I have paid for. I have wasted about 20 minutes of my precious time reading non=sensical forum posts and links which don't send you to a download page.

 

Please send me the link to download norton 360 gold and sort it out!

 

Unhappy customer

 

J

Newbie
RonnaHill
Posts: 1
Registered: ‎06-04-2013
How do I get rid of Suspicious.Cloud.7.EP?
 
Posted from Facebook
Visitor
Oort
Posts: 3
Registered: ‎06-04-2013
Norton 360 Backup Speed

Yes, I did a search first, but the answers I found weren't really helpful (though if I missed the right one, sorry for the repeat).

 

Running N360 Backup against a Drobo 5N (NAS) from Win7 64-bit across 1GB I'm seeing network utilization (per Task Manager) of between 0.1% and 22%, with most of the time being <10%.

 

Copying files from the same machine to the Drobo using Windows Explorer, I get 60%+ utilization.

 

Given my backup set for this initial backup is 750GB+, obviously I'd prefer it to finish this week.

 

Is there an explanation and (ideally) a fix?  Once backup goes incremental, I doubt it will be quite as bad, but still I can add 20GB of data in a day.

 

Since I already have N360 across the household, my preference would be to use it for backup.  But if such significantly lower performance is part of the package, I will have to find something else.

Newbie
emraa
Posts: 1
Registered: ‎06-04-2013
Norton 360 won't install...

I have tried this morning to install Norton 360 to my laptop( running Windows 8).

I put the disc in and it made all the right noises, a box popped up (not a Norton box, a Toshiba box). I clicked on' Install Norton 360' an that's where it ended. Nothing else happened.

I uninstalled McAfee virus protection and restarted the laptop before I tried to install Norton, it seems i have something called 'Windows Defender'. Is this the problem?? Help! My laptop currently has no protection.

Newbie
LauralFerguson
Posts: 1
Registered: ‎06-03-2013
auto-scan & Norton web safe
why is it my Norton Safe web on fb says my auto-scan is off
Posted from Facebook
Visitor
AJay_89
Posts: 1
Registered: ‎05-11-2012
"1 File being processed..."

I usually start up Norton early in the morning, go back to sleep, and it's done by the time I wake up around noon. Around 7am this morning, I started up Norton for a full system scan. Everything looked to be going fine, so I went back to sleep. When I woke up around 12am, Norton was still running, but it said "1 File being processed...". I thought it was odd because it had been running for 5 hours and still was not completed. I shrugged it off and thought that if I left it running more, it would finish. I went to work. I just got home, it is now midnight, and it is still running with the same message. I tried to close the window, but it says that it is unable to exit while processing a threat, though it has been processing for over 12 hours now. The only threats it picked up were 4 tracking cookies and I can't even see what they are, yet.

 

What should I do??

 

I'm running Norton 360 (v: 20.3.1.22).

Regular Contributor
ACS4500
Posts: 139
Registered: ‎01-08-2012
Norton 360 Email Scanning

I just wanted to ask how exactly does Norton 360 scan your emails for viruses and malware. Does Norton 360 scan your emails during a Full System Scan or does it scan emails when you log into your email? Do you need to turn on email scans or is it on by default? Also when something is found does Norton 360 alert you or does it remove the bad email automatically without record?

Contributor
freduser
Posts: 20
Registered: ‎06-03-2013
Help! I was prompted to download an update to Norton 360, and now my Norton tool bar is gone!

I'm using Windows XP and Firefox 16. I was prompted to download and install an update to Norton 360, which I did. Now my Norton tool bar is missing from Firefox. I've tried several methods to restore it, including enabling it in the System tray, and the steps for corrupted extension files in Firefox. Norton 360 says the toolbar is enabled. Firefox doesn't list it under View->Toolbars, and there is nothing listed under Tools->Add-Ons->Extensions. How do I get my Norton toolbar back?

Visitor
JeanieB506
Posts: 2
Registered: ‎06-03-2013
I keep getting a "trojan block" from my antivirus program

I run a members sonly web site and starting Sunday June 2, members have been getting this message and can't sign in. I talk to the hosting company and they said there is no red flags, , site looks good, and I sent my url through Norton to see if it's a safe site. Anyone know why this would be causing problems all of a sudden?
Thank you!

Jean

 

I attached one message.

Visitor
dfrat
Posts: 5
Registered: ‎06-03-2013
Trouble Opening Norton 360

when i try to double click on my norton 360 icon it will not open.  if i right click in can get it to run a quick scan, send me to support, etc., but i cannot get my computer to open the actual 360 program with the dialogue box for scans, backup, etc., so i can't run a full scan, file cleanup, and so on.  i ran power eraser on friday and it detected and supposedly removed something called "fighters" which it called a high risk, but that didn't fix my problems.  anyone have any experience with what's going on with my computer?

 

thanks.

 

Newbie
LazaraMarti
Posts: 1
Registered: ‎06-03-2013
How I can get my password without receiving automated emails. rewind the answers
I had problems with my PC and reinstall windows 7, I need to reinstall Norton again as if I would forget I retrieve password and repeat the same email
Posted from Facebook
Contributor
Redfordl
Posts: 17
Registered: ‎11-21-2012
How to add norton plug-in to microsoft 2010

for some odd reason i cannot enable the norton -plug-in for microsoft 2010. I may have accidently deleted it under options  and managing com.addins  in outlook.     Thanks?   have win 7hp and ie9

Newbie
rgunston
Posts: 2
Registered: ‎06-02-2013
1022[1].js removal

Hi

 

Like other users on here I have seen a pop-up saying "Analysing 1011[1].js" followed by "1022[1].js has been removed" everytime I use Internet Explorer.

 

Am looking to get this removed, have read the guidelines for the forum and have tried running a full scan and also Norton Power Eraser but pop up still appears.

 

Thanks

Visitor
Nzascirinskis
Posts: 5
Registered: ‎06-02-2013
Norton 360 uistub.exe error
Hi guys,

A few days ago my dad started experiencing problems with his computer (which was built by me) when norton stopped working. I couldn't do anything at the time as i was very busy so I told him I'd look into it, which I'm doing now but I'm lost as to want the problem is.

The computer spec is as follows;

Amd quad core phenom 2 black edition CPU
8gb ram
2x 500gb hard drives
Nvidia gyx280 gpu
Windows 7 home premium 64bit

What started to happen was that norton 360 would not open and it threw up this error message c:\program files (x86)\engine64\20.3.1.22\uistub.exe unspecified error.

Since I didn't have chance to look at it for a few days it has now got to the point where is Internet wont work either (although showing connected to the wifi and ping commands show a connection and my devices are working fine)

Now when I try to open norton 360 it gives me this error and then a few minutes later a white box appears saying norton autofix and gives me and error code of 8504, 104. And tells me I should open the support website, which I'd do if the Internet on the machine was working.

So I'm at a loss as for what to do/try next, I've even tried uninstalling norton but for some reason it won't allow me to uninstall the application.

Any help would be greatly appreciated.

Thanks.