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Newbie
scooter057
Posts: 4
Registered: ‎11-29-2009
Accepted Solution

can't open Norton 360

I just loaded Norton 360 and now when I try to open it it does nothing.  I can't open 360 or live update.  What gives???
Super Spam Squasher
boneidle
Posts: 905
Registered: ‎05-09-2009

Re: can't open Norton 360

1     Have you restarted your PC since downloading.

2     Can you see the Icon in the Taskbar.

3      Something may have gone wrong with the load, possibly a re-install is needed.

 

What version of N360 is it, is it the purchased version  3,  or the version 4, which is a free Beta.

 

If it's vers.  3, you ready need to post it to the following Forum

 

http://community.norton.com/norton/board?board.id=Norton_360

 

If it's the vers 4 BETA, it should go here,

 

http://community.norton.com/norton/board?board.id=N360_4_pb

 

This will get it the right attention

 

Oh, and what operating system are you using on your PC ?

Sorry for all the questions.

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: can't open Norton 360

Download Norton Removal Tool from this LINK. Run the removal tool multiple times(2-3 times) to make sure that all components are uninstalled completely. Go to your Norton Account using this LINK and get the Product Key. You may require this same Product Key for activating the Norton 360 3.0You can download a new copy of Norton 360 3.0 from any of the following links according to the edition you have(click on the link to to start the download):

 

For Norton 360: http://www.norton.com/n360s_3
For Norton 360 Premier Edition: http://www.norton.com/n360p_3

 

Then install Norton 360 using newly downloaded copy and activate it. After installing the Norton 360 3.0, run LiveUpdate repeatedly untill you see the message "No more updates" and then restart the computer. Then run a full system scan. Let us know the results.

 

Yogesh

floplot
Posts: 10,373
Topics: 210
Kudos: 2,021
Solutions: 361
Registered: ‎04-11-2009

Re: can't open Norton 360

Hi scooter

 

Did you install N360 because you have some malware on your computer? What was the previous security program that you used? Was the previous security program removed via add/remove and also the other company's removal tool? What o/s and service pack? Sorry for all the questions, but we need a little back up information here.

Success always occurs in private and failure in full view.




Newbie
scooter057
Posts: 4
Registered: ‎11-29-2009

Re: can't open Norton 360

I have Windows XP SP3.  Norton 360 version 3.  I've restarted, uninstalled and reinstalled...I've used the norton removal tool and reinstalled.  I've booted from the Norton disk and have run the recovery tool.  My previous version of Norton was about two years old...i never resubscribed.  I click on norton 360 and live update and nothing happens (other than the support tool coming up and telling me what to do if nothing happens when i click the icons...i've tried all these steps and nothing happens).

 

Thanks in advance for your help

 

 

floplot
Posts: 10,373
Topics: 210
Kudos: 2,021
Solutions: 361
Registered: ‎04-11-2009

Re: can't open Norton 360

Hi scooter

 

Do you have a current subscription for N360 that hasn't expired?

Success always occurs in private and failure in full view.




Newbie
scooter057
Posts: 4
Registered: ‎11-29-2009

Re: can't open Norton 360

I only have this one subscription (only about a month old).  I've loaded Norton successfully on another computer.  Now that I'm trying to load it on a second I'm having the issues.
floplot
Posts: 10,373
Topics: 210
Kudos: 2,021
Solutions: 361
Registered: ‎04-11-2009

Re: can't open Norton 360

Hi scooter

 

It's possible that you have some malware on this computer which is interfering with the install process and blocking any updates to it.

 

Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

You can find Malwarebytes here

http://www.filehippo.com/download_malwarebytes_anti_malware/

It is a safer location to get the program from than malwarebytes themselves because the malware writers know all about the malwarebytes program.

 

You can post the log by clicking on the add attachments directly below the post button. Thanks

Success always occurs in private and failure in full view.




Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: can't open Norton 360

Try to boot your computer in Safe Mode and start the installation from Safe Mode.
Newbie
scooter057
Posts: 4
Registered: ‎11-29-2009

Re: can't open Norton 360

Thanks for everyone's help.  I ran the Malwarebytes program and it found 15 issues.  Once these were fixed I had no problems opening Norton. 

 

Thanks again everyone.