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Newbie
sillybillie
Posts: 1
Registered: ‎08-16-2013

cancellation

How does one get their subscription cancelled & a credit for unused time? I have tried, to no avail. While doing so, discovered I was being double charged! Interesting.

yank
Posts: 9,852
Kudos: 2,154
Solutions: 501
Registered: ‎12-02-2009

Re: cancellation

Hi sillybillie,

 

Not sure about credit for unused time?  But your best would be to contact Live chat, explain the situation to them and they should be able to assist you.



Live chat- www.norton.com/chat

Visitor
pen-pen
Posts: 3
Registered: ‎08-11-2013

Re: cancellation

You can request for a full refund from Norton as long as it has not been more than 60 days from the date of purchase. Here is the number to call:

 

Phone Support Number: 1 800 745 6061 / 1 800 745 6034