10-18-2008 08:49 PM
tried so many times, I'm giving up. everytime I save all my logins in manage login identity safe after the next day they dissappear. fortunately I created a back up, but again when I restore them next day they're gone. dealt with cust support, several different teches, including supervisors & manager, neither of them were able to help me. I use Norton 360, windows XP, svc pk3. Love the set up of identity safe, if it only worked. any suggestions outthere I'm desparate.
Solved! Go to Solution.
10-19-2008 06:44 AM
Hi this is Tech0utsider =)
If you answered Internet Explorer, no, and yes, then its time for a reinstall. If you use Firefox, yes, and yes, then see this thread:
For the Reinstallation, first uninstall Norton via the Add/Remove Programs. Then, delete:
Delete all Symantec Related Files:
1. All Users/Symantec Temp. Files
2. All Users/Symantec
3. All Users/Norton
4. All Users/Norton Installer
6. HKEY_LOCAL_MACHINE>SOFTWARE>delete "Norton" and "Symantec"
Repeat steps 1-4 for all users on your computer. For Steps 5-6, make sure that you are on your local administrator account.Then:
1. Run Norton Removal Tool.
2. Boot in Safe Mode and run the Norton Removal Tool, again
3. Install NIS09.
10-19-2008 07:20 AM