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Visitor
fishingshawn
Posts: 3
Registered: ‎07-05-2011

cant connect to wifi

Can anybody help just bought an aspire one netbook and have been using the internet via WiFi from my phone HTC wildfire since installing Norton 360 5.0 I can no longer connect to the internet why ps I'm a complete novice so any help would be appreciated
Symantec Employee
Thalir
Posts: 493
Registered: ‎04-15-2009

Re: cant connect to wifi

Try configuring the Network Map in Norton 360 to allow communication for the wifi/wireless connection.

 

Click on settings --> my network --> trust control -> 'trusted' your connection

 

The following Article will provide you more information:

http://www.symantec.com/norton/support/kb/web_view .jsp?wv_type=public_web&docurl=20100120115729EN

 





Visitor
fishingshawn
Posts: 3
Registered: ‎07-05-2011

Re: cant connect to wifi

Hi thanks but still no joy tried and adjusted everything but the only thing it wont let me adjust the remote monitering pulling my hair out now arghhh lol
SendOfJive
Posts: 10,783
Kudos: 4,840
Solutions: 779
Registered: ‎02-07-2009

Re: cant connect to wifi

Hi fishingshawn,

 

Do you have Windows Defender running?  There have been reports of connectivity problems when running both WD and Norton together.

Visitor
fishingshawn
Posts: 3
Registered: ‎07-05-2011

Re: cant connect to wifi

No Windows defender is switched off
Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: cant connect to wifi

Turn off the Smart Firewall from Norton 360 for temporary purpose(15 minutes), and then try to connect to WiFi. Does your wifi shows up in the network devices under Network Security Map?

 

Yogesh