ccSvcHst.exe error plus a lot more.

Sheila6325 · ‎10-17-2009

Just one of my error problems

ccScHst.exe szAppVer: 106.3.2.7 szModName: culEPlg.dll svModVer: 1.0.0.25 offest:0000cc62

Now, as someone that can TURN ON A COMPUTER, and not much else, this becomes a real problem.

When I googled ccScHst.exe I did get some 2007 information, and since it included about a weeks worth of fixes, I decided that I really didn't want to have to toss out my computer yet, so I searched until I found this forum. Needless to say, if there is ONE PLACE that I should be able to get an answer, this is it.

My computer runs constantly, never stops long enough to let me use it, it won't let me pull up Internet Explorer anymore unless I do a bunch of stuff to it first, I was told to use Mozilla, I did get it, and it worked, but now the computer is even slower.

I'm coming up on renewal, and I'm worried that without the fix, I may make it even worse. Can this be fixed?

mdturner · ‎04-11-2008

Welcome to the Norton Community

Thank you for contacting us regarding the issue you are having with your Norton Product.

Sorry that things are a bit wonky. Could you let us know some basic information first.

What operating system are you using? XP, Vista

What is the build number of your Norton 360 - go to Help&Support and Click on About and there should be a number that is xx.x.x.xx

Have you run any virus scans recently and if so were they clean?

Message Edited by mdturner on 17-10-2009 03:53 PM

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Sheila6325 · ‎10-17-2009

I'm using XP and I did do a recent check and it did show one fix, but I did not notice what it was. Where do I go to help& Support? on the 360 page in the program? At least I found the support page there!!! didn't know that was there.

So how do I get those numbers again?

Sheila6325 · ‎10-17-2009

I did find a version # 1.3.3.5

mdturner · ‎04-11-2008

Sheila6325 wrote:
I did find a version # 1.3.3.5

Sorry I didn't make things clearer for you. Open Norton 360 Go to Help and Support - Click on About and check the version number.

Message Edited by mdturner on 17-10-2009 04:20 PM

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Sheila6325 · ‎10-17-2009

My Norton doesn't have Help&Support they are separated, and help doesn't have About, and Support started hooking me up to the internet. I found the version # in My Account.

mdturner · ‎04-11-2008

Sheila6325 wrote:
My Norton doesn't have Help&Support they are separated, and help doesn't have About, and Support started hooking me up to the internet. I found the version # in My Account.

OK. What Norton Products are you using?

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Sheila6325 · ‎10-17-2009

Norton 360 Version 1.3.3.5 and I last did a check and an scan on October 16th

Message Edited by Sheila6325 on 10-17-2009 12:22 PM

mdturner · ‎04-11-2008

Sheila6325 wrote:
Norton 360 Version 1.3.3.5 and I last did a check and an updated on October 16th

Thanks Sheila6325 for providing that information. I think it would be a good place to start for you to upgrade to Norton 360 V3. Would you be comfortable doing that?

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Sheila6325 · ‎10-17-2009

I thought I did upgrade last December.

I was just renewing before, but thought I was updating the last time.

I paid about double the regular renew price, for an upgrade. Did I do something wrong?

I'm sorry I know so little about this. If I only renewed, I will upgrade, can you tell me how I can find out? or would the version number have changed when I did it?

Thank you so much for helping me.