11-21-2011 11:31 AM
last week my computer crashed looseing everything. when I reset to factory specs of course I had no Norton 360 that I had purchased and was installed. I also had instant renewal service on my account. How do I get things back in order??
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11-21-2011 12:15 PM - edited 11-21-2011 12:31 PM
There are several ways for you to resolve this; you can pick the one most suitable to your situation:
Please let us know how this works out for you. We're here to help, until you're ready to click that "Accept as Solution" button to help other users in similar circumstances more quickly find an answer that has worked.
11-21-2011 02:22 PM
Note that if you used the PC makers Restore to Factory Condition you will have reinstalled any security application that came preinstalled as a trial -- if this is not the Norton product you are now using then you will need to uninstall that and clean up before installing Norton (or any other security program for that matter; it's not Norton specific -- I have a link for a website with a list of 40+ links to the websites with the instructions and tools for each product!
11-22-2011 11:47 AM - edited 11-22-2011 11:48 AM
Not to worry. Your automatic renewal is governed by the terms of your most current subscription, not the product that you presently have installed. Hugh's concern was for the potential interference of that old version of Norton with the new version you might download to replace it, following my original instructions, since I hadn't caught that you were reloading the original disk image that came on your machine.
If you want to upgrade that original version of Norton to the current one, here's how to do it without risking any of that debris being left behind. You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:
This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!"
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!
11-22-2011 02:44 PM
Hugh that is what happened. It reinstalled the original norton. Certainly way different than what I had. Now I'm also worried about my renewal being automatic.
So what did it reinstall? What name" Norton Internet Security / Noreton AntiVIrus / Norton 360
And what is the Version ID? That is under Help or Support / About and is in the format of nn.nn.nn.nnn where n is a number and the first one might be up to 5 or 16 - 19 depending on what version of which product you have.
Or was it another make of security application and not Norton? We need to know so it can be cleaned out completely even if you uninstalled it.
What is the version of WIndows you have?
If you are not sure on some of this can you give the make and exact model identificalion of your computer so I can look it up.
11-22-2011 07:04 PM
If you have the N360 that you purchased recorded in your MyNortonAccount then you could run the Norton Removal Tool as below and it should remove all traces of that NIS that came preinstalled.
Then you can download and install an activated version of your Norton 360 from your MyNortonAccount. by clicking on the DOWNLOAD button there.
This will be more uptodate than any version you may have bought although you should then run live update manually a couple of times with a reboot in between until it says it is fully uptodate.
This link Symantec Norton Removal Tool. will direct you to the older Symantec Norton Removal Tool.
Please let us know how you get on or if you have any queries ....