Norton 360

[cantink]

Last week when I turn on the   computor a bios measage flashes up saying cant run 'auto ck'!!! its not on screen long enough for me to read. Then it goes on to say errors on C/  try system restore etc. Restore didnt want to know as errors on C/ needed to be fixed first. I ran a scan on C/ and done some gardening, when I got back the( drive  was clean). So now on start up all is well but I dont appear to have any auto updates of definitions. Could it be this file was corrupt and removed by the scan, if so how can I get update to be (auto) again. I am using Norton 360 on windows 7.

[Yaso_Kuuhl Norton Fighter]

Hi cantink,

If Norton 360 is not working properly and cannot update itself anymore, you will have to reinstall it. Please do the following if Norton 360 is the only Norton product on your machine and if you do not have the Comcast version of Norton 360 installed.

Depending on the edition (Standard or Premier) of Norton 360 you have got, please download the latest installation package from the appropriate link below and save it to your desktop.

Norton 360 Standard Edition version 4 (English)
http://buy-download.norton.com/downloads/CLT/N360/US/2010/4.1/ESD/N360-ESD-17-6-0-32-EN.exe

Norton 360 Premier Edition version 4 (English)
http://buy-download.norton.com/downloads/CLT/N360P/US/2010/4.1/ESD/N360-PREMIER-ESD-17-6-0-32-EN.exe

Download and save the Norton Removal Tool to your desktop from over here:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1...

NOTE: The Norton removal tool will wipe out any other Norton products installed on your computer, so only use the removal tool if Norton 360 is the only product on your computer.

If you use Identity Safe, please back up your Identity Safe data beforehand:
http://service1.symantec.com/SUPPORT/nco.nsf/0/e5a44e06f97b3f89882572260060120f?OpenDocument&seg=hm&...

Also, please keep your Norton 360 product key ready. You can get it from your Norton account over here:
https://www.mynortonaccount.com/amsweb/default.do

Please disconnect from the internet and run the removal tool twice, rebooting after each run. Then install Norton 360 and connect to the internet when it wants to connect to the web. The removal tool leaves your product key behind, and Norton 360 should pick up your key automatically. Run LiveUpdate after installation to ensure that you get the latest definitions.

Please post back with the outcome. Thanks :-)

PS: I will ask a moderator to move your thread to the correct board (Norton 360 board).

[cantink]

thanks kaso,  It is version 4  exclusive gold edition dont know if that is to far away from the premium version you mentioned but I will give it ago but not today as I'me out of time.

[cantink · Accepted solution]

thanks  Yaso,

Have done as you advised.  Auto updates seem to be working now. It used to flash up a measage in the lower toolbar saying it is updating, that dosn't happen now a day  but a quick check on the Norton icon confirms that auto update happend yey minutes ago etc. So I am happy now , thanks.

[Yaso_Kuuhl Norton Fighter]

HI cantink,

Glad your issue is solved now :-) Thanks for posting back with the results.