Norton 360

[ejdowski]

Hi, does anyone know how to fix this error? Says I am not protected...this just started today and have not installed any new updates or software.

Thanks

John

[CyberLife]

Do you have any other antivirus or Firewall products installed? If you have, uninstall it, and then run LiveUpdate.

[Phil_D Norton Fighter]

Hello John and welcome!

According to this KB article, you may have another non-Norton security product installed which must be removed.

Can you confirm that?

Thanks!

[ejdowski]

HI and and thanks for your replies...I only have Norton 360 and Norton Onlone Backup......thanks

[Phil_D Norton Fighter]

Just to clarify, no other realtime products such as Ad-Aware, Malwarebytes (paid version), etc?

[ejdowski]

really can not see anything like that. Funny thing, have been using N360 Premier for about 2 months....was away for 2 weeks and when I turned on the pc, this error happened....

[Phil_D Norton Fighter · Accepted solution]

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ejdowski wrote:

....was away for 2 weeks and when I turned on the pc, this error happened....

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Okay - more info.  Please Run Live Update multiple times until no more updates are available.

Restart your computer and let us know.

[ejdowski]

ok, will do, thanks, have to wait a few days but will let you know.

[ejdowski]

Thanks alot, seems to have cleared the problem.

Cheers