11-26-2011 12:28 PM - edited 11-26-2011 12:30 PM
Welcome to our community. Can you tell us something about the items Norton is saying needs fixing--most particularly, do they involve malware/viruses? The error code you are receiving is going to require you to uninstall then reinstall your Norton product--and that's not something we want you to do if Norton is telling you that your kids' system is infected or under attack.
If you have any concerns about a possible infection, try downloading and running the free version of malwarebytes. It makes a good crosscheck for your Norton, and will not conflict with it.
Once you are satisfied that you're not experiencing a malware problem, the solution is fairly straightforward. You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:
This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!"
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!