Norton 360

[rdlink]

kids computer had two norton items that needed fixing.

keeps sending error code 3040,20063

[DistEd2 Super Bot Obliterator Mobile Master (Norton Mobile Users Discussion Forum)]

Hi, rdlink,

Welcome to our community. Can you tell us something about the items Norton is saying needs fixing--most particularly, do they involve malware/viruses? The error code you are receiving is going to require you to uninstall then reinstall your Norton product--and that's not something we want you to do if Norton is telling you that your kids' system is infected or under attack.

If you have any concerns about a possible infection, try downloading and running the free version of malwarebytes. It makes a good crosscheck for your Norton, and will not conflict with it.

Once you are satisfied that you're not experiencing a malware problem, the solution is fairly straightforward. You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:

1. Export your Identity Safe cards/credentials to your desktop if you've set these up, so you'll be able to import them back in when your clean install is complete.
2. Make sure that you have set up (and can still access) your Norton Account, and that your current Norton 360 subscription is showing under the "Products" tab, with a big yellow "Download" button at right; this is how you will reinstall your Norton product and have it linked automatically to your subscription.
3. From Windows Control Panel, use the Add/Remove Programs function to uninstall your Norton 360. This will disconnect all your critical system drivers from your security product so they aren't deleted by the next step. Be sure to take advantage of any opportunity you're given to save your Norton settings so they can be reloaded by Norton 360 when you reinstall it later in the process. Reboot your computer when this is complete.
4. Download and run the Norton Removal Tool to ensure a complete uninstall of your existing Norton product. This is necessary because of the extent to which a security package needs to have its tendrils deeply intertwined throughout the Operating System to do its job, and will clean up debris Windows leaves behind that may interfere with proper operation of your Norton product.
5. Once the Norton Removal Tool has finished, reboot your computer again, and immediately log back into your Norton Account and click that big yellow Download button. Remember, until you do this, you are temporarily without your Norton protection.

This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!"

Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!