Norton 360

[Azagathoth]

I've been dealing with this issue as well. Glad to see the Norton team is at least aware of the issue. Heres hoping for a fix sooner than later.

[Philip_B]

I, too, am having my Norton 360 6.2.1.5 crash BUT after a fresh install of VISTA. My computer was running perfectly untill I installed Norton 360. I did a freash install (which took 7 days thanks to all the updates and upgrades) because I could not stop Norton 360 from crashing. SO I made sure my computer was working perfectly before installing Norton 360. Here is the crash info:

Problem signature
Problem Event Name:    BEX
Application Name:    ccSvcHst.exe
Application Version:    11.2.2.4
Application Timestamp:    4f722db8
Fault Module Name:    StackHash_03f6
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    00080219
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.0.6002.2.2.0.256.6
Locale ID:    1033
Additional Information 1:    03f6
Additional Information 2:    09af77e0cc9c506e10a872547df2fe45
Additional Information 3:    5841
Additional Information 4:    ec99529818208c14d8139394eb74d287

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

[SendOfJive Norton Fighter]

Hi Phillip_B,

What Service Pack level is your Vista OS?

[Philip_B]

as it says:

OS version 6.0.6002.2.2.0.256.6

which is the latest of the sp2 version of Vista. This is a fully updated/upgraded Vista.

[Philip_B]

I'm still crashing. Here's 2 error messages:

--------------

Microsoft Visual C++ Runtime Library
Runtime error!
Program:C:\Program Files\Norton 360\Engine\6.2.1.5\ccSvcHst.exe
R6025
- pure virtual function call
---------------
Problem signature:
  Problem Event Name:    BEX
  Application Name:    ccSvcHst.exe
  Application Version:    11.2.2.4
  Application Timestamp:    4f722db8
  Fault Module Name:    StackHash_da23
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Offset:    0304f638
  Exception Code:    c0000005
  Exception Data:    00000008
  OS Version:    6.0.6002.2.2.0.256.6
  Locale ID:    1033
  Additional Information 1:    da23
  Additional Information 2:    81de7cafa4cfe9ce536c1aebeb32c8e6
  Additional Information 3:    6ed0
  Additional Information 4:    5d107a17dcfd8434e7acb449d7c7953c

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[ozijon]

VikramNagesh thank you for this

It seems to work now :)

[Philip_B]

Maybe this might help: When ccSvsHst.exe crashes, I'm running an old 16bit program that accesses the internet for a data download.

[BullSpit]

Just in case none of you check the NIS 2012 forum on this, it is very much alive.

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS2012-crashing-with-changes-in-fire...

[kentrayner]

BUMP!