03-31-2012 11:59 AM
I started having problems and I could not open any programs so I started my computer in safe mode and ran a scan. It had 3 errors all the same trojan.zeroaccess!inf which it said I had to remove myself. I did some research and I found the Fix Zeroaccess tool from Norton. When i ran that I recieved the error message "Pre-Boot operation failed, unable to continue. Error=1084"
I am running windows xp sp2
AMD athlon 64 processor 3200+ 2.21GHz
2GB of ram
03-31-2012 03:57 PM
When i ran that I recieved the error message "Pre-Boot operation failed, unable to continue. Error=1084"
As to your problem, You have infected with a critical OS file, but in your case you can manully just delete the Infected file by go through the file path given for the infected file in the Norton Security Risk (making sure to double check you have the correct file) and delete from the Recycle Bin. You may have to disable Norton Auto-Protect to allow you to do this.
Then you will have to go into the Norton Security History--> Unresolved Threats list and click the "Clear Entries" button.
To findout the path for the infected file, please go through this link - as it will helps you to run a stand alone Norton Power Eraser Tool and will help you to find out.
04-01-2012 11:23 AM
I ran the power eraser and deleted the file as you instructed. Now i restarted and i still recieve the same error=1084
the file that the power eraser wanted me to delete was
also once deleted the file and restarted. the computer had some error that it fixed itself.
Also i cannot do much when i start the computer normally so all of the things i am doing is through safe mode
04-01-2012 01:48 PM
I am concerned at the instructions already advised to you. Redbook is an essential file. It may be infected. Removing it is only advised if you have an uninfected replacement and know how to obtain and copy same over.
04-01-2012 05:13 PM - edited 04-01-2012 05:15 PM
Please read carefully and follow these steps.
Download TDSSKiller hxxp://support.kaspersky.com/downloads/utils/tdsskill
doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
If an infected file is detected, the default action will be Cure, click on Continue.
If a suspicious file is detected, the default action will be Skip, click on Continue.
It may ask you to reboot the computer to complete the process. Click on Reboot Now.
If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please attach the log in the post back
Please download aswMBR hxxp://public.avast.com/~gmerek/aswMBR.exe to your desktop. (replace the hxxp with http)
Double click the aswMBR.exe icon to run it
it will ask to download extra definitions - ALLOW IT / Yes
Click the Scan button to start the scan
On completion of the scan, click the save log button, save it to your desktop and Please attach the log in the post back
04-01-2012 06:27 PM
We have a problem you are running XP SP2 you should be SP3 for Norton and other programs
download Combofix http://www.bleepingcomputer.com/download/anti-viru
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.