Norton 360

[jsold406]

AMD athlon 64 processor 3200+

[jsold406]

i also just noticed that my computer freezes whenever i plug anything into any usb port

[Quads]

Can I have the PC Make and Model to please.

Quads

[jsold406]

hp pavilion a1030e

[Quads]

After installing SP3, were you able to get into Safe Mode??

Quads

[jsold406]

yes

[Quads]

Found some of the Steps here, the Steps can be done before attempting to install SP3

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01457284&cc=us&dlc=zh-hans&lang=zh-hans&lc=en&p...

Another step by Microsoft to stop the services in the registry from loading or attempting to load after the file is renamed is to set the CurrentControlSet, ControlSet001, ControlSet002,   there may be ones under the 003, and 004,  for the driver to disabled.

* Boot the Computer into Safe Mode
* Press Windows R, type regedit, hit enter

* Go to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm
* right-click the Start entry in the right pane and select modify
* Enter 4 in the Value Data box

* Close regedit, restart the computer once all done

Quads

[Quads]

I found this for your system   http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

It must be a known problem for your system.

People might want to do the process with the tool from SP2 to SP3 without Norton installed so that Norton won't stop or block anything.

Quads

[jsold406]

thanks that one allowed me to get sp3 installed. my only problem now is that my usb ports dont work. ive checked the all the drivers and they are all up to date

[Quads]

Does The Device manage show a USB problem

Quads