04-03-2012 06:42 PM
you may have a corrupt netsvcs but you also have a missing driver
1. Download OTL hxxp://oldtimer.geekstogo.com/OTL.exe (change the hxxp to http) save it to your Desktop.
Double click on OTL.exe to run it. Right click OTL.exe and select run as administator for Vista and Win 7.
Click the Scan All Users checkbox.
Change file age to 60 days
under Copy and paste what is below between the lines
Post back the log OTL.txt (attach)
2. Download hxxp://download.bleepingcomputer.com/farbar/FSS.exe (change the hxxp to http) and run it on the computer with the issue.
Make sure the following options are checked:
Security Center/Action Center
It will create a log (FSS.txt) in the same directory the tool is run.
With all thouse files I might have to find a free upload site so I can get the zipped quarantine.
04-04-2012 07:01 PM
Can you get a copy of redbook.sys out of the archive C:WINDOWS\ServicePackFiles\i386\sp3.cab redbook.sys
And the same for :intelppm.sys C:\WINDOWS\ServicePackFiles\i386\sp3.cab intelppm.sys
and place the copies in the C:\Windows\System32\drivers\ folder
04-05-2012 06:13 PM
Do the same as from these few messages on this thread http://community.norton.com/t5/Norton-Internet-Sec
Download Netsvcs reg fix etc. to correct the data.
04-05-2012 06:48 PM
OK, Restart your PC, then with the same instructions do this, post, http://community.norton.com/t5/Norton-360/infected
If all with the drivers comes back correct then we can start to look at a full system scan and cleanup script.