Norton 360

[suorange]

Norton 360 is unable to remove afd.sys (Backdoor.Tidserv!inf) virus.  Any suggestions?  Thanks.

[mdturner]

Hi suorange

Welcome to the Norton Comunity Forums

Register at one of the malware removal sites below to get their help to remove this from your PC

http://www.bleepingcomputer.com

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://forums.whatthetech.com/

(list provided by delphinium)

[Quads]

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suorange wrote:

Norton 360 is unable to remove afd.sys (Backdoor.Tidserv!inf) virus.  Any suggestions?  Thanks.

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"afd.sys is a legitimate Windows system file that is not to be deleted, it is just infected with TDL3, the file has to be cured or disinfected, not deleted.

Quads

[suorange]

Thanks for your assistance.   Hope this works.  Take care.

[suorange]

Quads, how do I delete the file?  I can't seem to find out how to do this.  Thanks.

SU Orange

[delphinium Norton Fighter]

suorange:

Please re-read Quads' post again.  He specifically stated that you CAN'T delete the file because the computer needs it to run.  You need to get assistance to have it swapped out with an uninfected file.  Go to one of the free malware removal forums in the second post for help with this.

[Quads]

90+% of the time the file for TDL3 infected driver file won't have to be swapped with a clean backup compared to when TDL3 first appeared, it is a lot easier now to fix.

Quads