11-24-2011 10:02 AM
I am unable to install Norton 360 Premier v5 on a new laptop (2nd. computer). The product installed successfully on my first computer, but will not install on the second. The laptop came with a 1 month trial of McAfee, which I have removed. What should I do?
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11-24-2011 10:07 AM - edited 11-24-2011 10:10 AM
Please try running the McAfee removal tool (MCPR.exe), and then try to install Norton 360 again. It's possible that there are still bits of McAfee remaining on your computer if you removed it only via the control panel.
McAfee removal tool (MCPR.exe) and instructions:
Please tell us if this helps :-)
11-24-2011 10:13 AM
If you have already unistalled Mcafee then you can simply go to the website www.norton.com/downloads and download the norton program and get it activated with the product key.
You can also go to www.nortonaccount.com and sign in with the email address and password and if you dont know what the password is then there is also an option for recovering the password.
When you get an access to norton account, you can view the download button on the left and which you can use to download and install the norton program. Also you will get the option to renew, update information, view product key, etc.
If facing any issue can reply to this post..
11-24-2011 10:32 AM
I'm afraid not. I've done as you suggested. I get to the products page, click download. I am taken back to the sign-in page, then immediately back to products page again
11-24-2011 10:44 AM
Thank you for trying the step. You need to get an access to norton account by getting a new password if you don't know what the password is.
Thanks & Regards
11-24-2011 10:57 AM
When you go to the above mentioned link you will get a security tab just below the address bar and you need to do a click on that security block and need to select download file.
You can also try the below link:
And if still facing any issues then let me know what excatly happens after you try going to the link.