04-18-2011 05:12 AM
Can i have a solution for homepage cannot be changed. i use a norton antivirus 360 version 4, i do a scanning to my laptop they dectect a virus in it and had removed but the problem is after it had be removed, my internet explorer homepage became locked and cannot be change. it is always go to this web http://us.norton.com/security_response/fixhomepage
05-13-2011 10:08 AM - edited 05-13-2011 10:09 AM
Try resetting Internet Explorer, go to Tools > Internet Options > Advanced and you can find the option to reset. I would also suggest to try Norton Power Eraser to make sure that the threats are completely removed. Download and run Norton Power Eraser tool :
Go for Rootkit Scan and Restart the computer. Check if it detects any threats and if it does, please provide us the filename and other details. Don't fix any files now, you can fix those after getting confirmation in this thread.