09-22-2012 11:11 PM
reason I ask is, ever since i "upgraded" to the new version, I am getting errors, id safe bar not working etc. the latest error had something to do with SONAR not working. Error 3039 6559, autofix fails, tells me to uninstall - use removal tool - reinstall..again! This process is getting old!!! the prior version had no issues. i still have over 200 days left in my subscription so i guess i will stick it out til then. Is it possible to install the prior version? i went to my norton account to "download" but it downloads the newest version. thanks for any info.
09-23-2012 06:17 AM
You can try a clean install of Norton 360 v 6 per the following.
If you use Identity Safe for your Logins, please back it up (export) the data so it can be Restored (Imported) after you install a fresh copy of N 360.
Plese remove the copy of N 360 you have installed, using the Control Panel uninstall via Add/Remove or Programs & Features.
Download and run the Norton Remvoal Tool once and reboot after it is completed. The NRT can be found here: https://www-secure.symantec.com/norton-support/jsp
Download a fresh copy and install:
www.norton.com/n360s_6 (Standard Edition)
www.norton.com/n360p_6 (Premiere Edition)
Once installation is complete, open N 360 and manually Run LiveUpdate as many times as necessary for it to respond "no more updates found". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates found" and then reboot one last time.
Once totally updated, don't forget to Restore/Import your ID Safe data.
Please keep us posted.
09-23-2012 07:41 AM
thanks for your info/links!! i may give it a shot, i have done a uninstall/reinstall of the version 20 again in the meantime. if issues arise i will try your solution. thanks again. it was just so frustrating since "pre-upgrade" there really wasn't any major issues