license count screwed up

info_please · ‎10-19-2011

I have a current 3-user license for Norton 360. I have just lost access to Norton on my 3rd computer. How do I get this problem resolved?

prasanna_a · ‎05-09-2011

Hi,

These subscription issues will be handled well by our support team.

You can reach them through either Live Chat or through the phone support team.

Live chat- www.norton.com/chat

Phone support: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Based on your geography, you can contact our respective phone support team.

Regards,

Prasanna.

DistEd2 · ‎08-11-2011

Hi, info_please,

Welcome to our community!

If you're saying you have a licensing issue, as your subject line would seemingly imply, (no remaining installs for your third computer, or third computer license erroneously showing as expired), then Prasanna has given you your answer. I strongly rcommend the Live Chat option, based on user feedback here.

But apart from your subject line, it sounds to me more like you're saying you had Norton installed and running on this third computer too, but you can no longer get it to run. If this is your situation, we're going to need a little more information about your situation and how it came to be that way: what Operating System (Windows, Mac, etc.) are you using and what version? What version of Norton 360 do you have installed, and how long has it been installed on this machine? Did it replace any other vendor's security software? Do you have other security software on the machine, such as SpyBot Search & Destroy, and if so when did you install it? Did you see any error messages around the time that you lost access to your Norton? Do you have any reason to suspect that you may have encountered some malware around that time?

Once we have some more details about how you got to this point, we'll be able to advise you more effectively.

info_please · ‎10-19-2011

You have hit the nail on the head! I have a new (last Xmas) HP Netbook (Windows 7 OS). I downloaded and installed Norton 360 v5 Netbook Edition several months ago, using the last of a 3 user license package which shoudl be good until January 2012. Recently began to get messages on this machine that the 'trial subscription' has expired and I need to purchase a new license for this machine ( I believe the Netbook came with a Trial Version of a Norton product. I did not uninstall this trial package before installing the new full package.). Norton now indicates that it is inoperative and not protecting my PC. I tried using my existing license where prompted but the response is that all licenses have been used. I then tried completely uninstalling Norton products and reinstalling the Norton 360 v5 Netbook Edition, but it still will not accept my existing license information. I have used no other security software, nor have I had any unusual activity suggesting malware, etc. I hope this additional information is helpful. I need to know how I can reestablish the 3rd user license on my Netbook. Any help you can provide will be appreciated.

floplot · ‎04-11-2009

Hello info_please

I assume that your 3 pc license that you hare is for 3 standard pc's and you had a trial version of N360 on your netbook. The keys for the standard N360 is not interchangeable with the netbook version.. What you need to do is to thoroughly uninstall the trial version of the Netbook version of N360 and then install the regular N350 version.and use your key from the standard version for the netbook also. The standard version works well with the newer netbooks, so the netbook version is not needed.

You can't run both the netbook version and the standard version on the netbook at the same time.. I would thoroughly remove both the trial version and the standard version if you have tried installing both of them. After it is thoroughly cleaned of the 2 programs, then try the installation of N360 version 5 on the Netbook and use the standard version on it with the key for the 3rd pc. If it continues to show no more activations alllowed, then it is time to contact customer support and use the lnk from above. Thanks.

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