03-01-2012 05:32 AM
I reinstalled norton 360 v5 after havin problems with vers6. I used the norton tool to delete vers6 completely and reinstalled vers5 from the original purchased CD. I now cannot find my previous backups which I ran and saved in Norton's online secure storage. My current installed version does not pick up the fact that I had backed up all my data before the issue with vers6 and keeps prompting me to set up my back up.Can someone help me find my previous backups as I have data on them that is only there??
Solved! Go to Solution.
03-01-2012 08:27 AM
Welcome.Sorry for the trouble you're havin. Check the Online Backup is activated in your Norton360: N360->Backup->Manage Backup Set-> Where (tab)->See if you're having an option click here to activate secure online storage->Click on that to activate the storage->Check the Total and the available storage space in the same page. At the end click save settings.
To restore the files from online storage: Backup->Restore Files->View All->Click Refresh List and select the appropriate Backup set->Select the location and then restore the files.
03-09-2012 05:12 AM
Sorry not to reply before. I'v been away. I tried refresh. I tried pulling my hair out. I got onto the Chat service. The guy there tried to recover my backups with no success. He made and retrieved a small back up ,but that has now dissappeared. He sent a Restore Data Request Forn to busupport who promise to respond within 1 busines day. That was 4 days ago. Still waiting for a reply. Gone bald.