Norton 360

[michael2055]

I have just loaded a new subscription but lost the 33 days I had remaining from my previous subscription

[ALiasEX · Accepted solution]

If you contact Norton support, they should add the 33 days onto your new subscription. Entering a new product key will always only activate the product for the corresponding days of the subscription.

Live Chat is usually the easiest and quickest way to resolve this kind of issue. You can use the below link.

http://norton.com/chat

Note: You may have to scroll down on the second page that loads to see the Live Chat option.

Let us know how it goes.

[psptcons]

Interesting business concept.  Seems like it up to me to get what I paid for and if don't do it, I am out of that time.  I wonder how much Symantec gains thru this "scam"

[SUBASH_PRABU Symantec Employee]

Hi psptcons,

              Welcome to Norton Community. If you purchase a New Product key and activate the expired product, it means you are leaving the old product and migrating to the new. In that case the days transferring has to be done on our side.

              If you do renewal for the Expired Norton you'll not lose the remaining days from your old Norton. That Process is called RENEWAL. 

michael2055 lost 33days from moving to a newly purchased Norton.

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 I wonder how much Symantec gains thru this "scam"

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We are also providing free trialwares from Symantec through which you can avail our products for 30days at free of cost and lots of people are using our freeware and we are also providing free support for our products even if it's free trialware. Your statement doesn't make any sense.

Thanks & Regards,

Subash Prabu M 

[DistEd2 Super Bot Obliterator Mobile Master (Norton Mobile Users Discussion Forum)]

Hi, psptcons,

Like Subash says, Symantec provides an easy way to renew your subscription that preserves any leftover days. What's typically happening in these situations is that, since Symantec can't undersell its own resellers (else they would soon not have any resellers!), the user discovers somebody out there selling a new license for less than the cost of renewal--maybe as a loss leader, or maybe because (as now) they are trying to get rid of all the 2011 products they have in inventory before the 2012 versions are released. So the user buys a new copy of the same product, in lieu of renewing.

Significantly, Norton does not refer to this practice as a "scam," but rather makes it easy for users depriving them of the extra profits to nonetheless reclaim any subscription days they may have lost. And here on these forums Norton kindly pays for, we Gurus regularly advise users who come here asking if they can safely take advantage of such deals not only that they're welcome to (just make sure the reseller is reputable), but also that they should contact Live Chat to get their "lost" days restored, even if it never occurred to them to worry about the lost days.

As a user myself, that kind of genuine care for the user is part of what's kept me a loyal Norton customer for more than twenty years!