Norton 360

[TCCollins]

hello, My norton 360 seems to be frozen on the full scan. Its been over 3 hours since I've ran the program. the security log shows the scan took an hour and 3 seconds, but its still scanning. what should I do?

also I had a WS.Trojan.H exonerated in my security log files, which is why I ran a full scan, but the log is missing now. Is there a connection?

[peterweb Worm Eliminator]

Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?

[TCCollins]

hello,

yes I've tried that and the autofix took me to the norton power eraser page, I used that and it fixed some registry keys that had been changed. but the logs came back last night. Is there a correlation b/t ws.trojan.h and the "system" process that my firewall keeps blocking. I ran norton insight on it, theres no description or file destination on "system", it just takes up a lot of memory.

I'm kind of stumped at the moment, b/c my compuer has once again slowed down :(

[peterweb Worm Eliminator · Accepted solution]

Try running a full system scan in Safe mode. See if it shows any detection of your trojan.

A second scan with the FREE version of Malwarebytes will help verify if there is a problem. You can find it here   http://www.malwarebytes.org/products/malwarebytes_free

Some extra information will help work on a solution.

What version of 360 are you using? Support - About.

What operating system are you using, including service packs?

Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available as I suggested above?

[skyreburn]

Could it be related to this issue?

http://community.norton.com/t5/Norton-Internet-Security-Norton/full-system-scan/m-p/750866/highlight...

[peterweb Worm Eliminator]

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skyreburn wrote:

Could it be related to this issue?

http://community.norton.com/t5/Norton-Internet-Security-Norton/full-system-scan/m-p/750866/highlight...

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It is worth trying that solution.

[TCCollins]

I am using windows 7 with norton 360 2012 v6. I ran both malwarebytes(free version) and full scan in safe mode and nothing came up. I ran them in safe mode and using rkill. rkill showed CNet techtracker as the problem, so I uninstalled that, and also uninstalled norton 360 and reinstalled it. its no longer freezing and my computer seems to be back to its normal speed. although "system" is still trying to fileshare and my firewall is blocking it, it hasnt triggered norton to remove it, so maybe thats normal?

anyway, thanks for the advice, I really appreciate it. Is it ok to have malwarebytes and norton power eraser installed on the same system? will it interfer with each other like the pro version of malwarebytes and norton 360 if ran together?

[TCCollins]

I already have full scan as default scan and it scans compressed files, but thank you for the suggestion and the link

[Krusty13]

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TCCollins wrote:

anyway, thanks for the advice, I really appreciate it. Is it ok to have malwarebytes and norton power eraser installed on the same system? will it interfer with each other like the pro version of malwarebytes and norton 360 if ran together?

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Norton Power Eraser should not be considered an on-demand scanner as it has the potential the stop Windows loading if used on the wrong type of malware.

The free version of MBAM is fine to leave on your system as a second opinion scan.

Dave.

[peterweb Worm Eliminator]

Glad to hear thing are back on track.

We are here if you need us.