08-20-2011 08:45 AM
I have a toshiba laptop running vista ultimate with 2gb of memory. I recently reinstalled the operating system so I could start with a clean slate(no viruses). But since I installed norton 360, the browser (ie7) runs way too slow. Any suggestions?
08-20-2011 09:10 AM
Restoring your PC to factory condition also reinstalls any trial software that came on it which often includes security applications. What security application was on your computer when it came from the factory? How did you remove it before installing your Norton 360? How did you reinstallyour N 360 -- by download or from a disk?
What is the verison ID of your Norton 360 -- look in Support / About and it is there as Version: a bunch of numbers separated by dots .... like n.nn.nn.nnn where n is a number.
Please let us know and then we can help you sort things out ....
08-20-2011 09:22 AM - edited 08-20-2011 09:23 AM
Please make sure you run the uninstaller of the security program you uninstalled. The unstaller for common security sollutions are listed below:
1. McAfee (http://service.mcafee.com/FAQDocument.aspx?id=TS10
2 Kaspersky: http://support.kaspersky.com/faq/?qid=208279463
4. Trend Micro: http://esupport.trendmicro.com/solution/en-us/1037
Also, you mention you are using Internet Explorer 7. You are due for an upgrade of your Internet Explorer program. To do so, go to update.microsoft.com and install ALL the security patches. Alternatively go to http://windows.microsoft.com/en-US/internet-explor
08-20-2011 03:01 PM
We should wait until we have more information to go on before assuming there might still be malware.
08-20-2011 06:33 PM
When you are troubleshooting one is well advised to eliminate variables and not add them by suggesting updating from one version of IE to another ....
Let's find out what we are dealing with first ....