Norton 360

[rick_s]

Hello, was wondering if anyone else is having this issue? N360 has been running fine. then this morning, i see the little red "x", so i open the main panel and see "backup is not activated".  so i click the fix now, get prompted to sign in, then get a "we are unable to proceed....".  The last time this happened was right after i upgraded from version 5 to 6.  a chat rep unistalled and reinstalled to get it all working again that time. will i have to go that route again or does anyone have any suggestions to try first? thanks for any info.

[peterweb Super RootKit Eradicator]

You can try AutoFix. Click on Support - Get Support.

If that does not work, you can run the Norton Remove and ReInstall tool found here.

Run LiveUpdate manually, rebooting as necessary, until there are no updates available.

[HarryP]

Please try the solution mentioned in the Symantec KB:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=v68227058_EndUserPr...

Thanks,

HarryP