sunday afternoon I rebooted and received pop-up messages regarding aol files that needed to be installed and a message regarding my ati graphics card having problems. Both messages looked fake and I ignored them. However, I was unable to connect online or scan my computer with mcafee. I purchased norton 360 but cannot install it. I made an emergency boot disk from your website and ran it and 7 viruses were found. I was able to remove 5 but Trojan.zeroaccess.b and Trojan.patchep!sys couldn't be removed. Can you please help me get rid of these viruses? Any help you could offer would be very much appreciated. Thank you.
I can't install. I get a MSG that says "an error occurred while trying to uninstall...it may have already been uninstalled" What should I do now? When I ran the norton 360 scan from the boot disk, I was able to get the name of the file infected with zeroaccess - it's located in windows/installer and ends in 80000000.@ the patchep!,sys virus did not appear in the found viruses section of the scan results. Thank you again for your help