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SharonP
Posts: 1
Registered: ‎07-03-2012

product key

i paid for my renewal and have my product key, why wont it work?

peterweb
Posts: 4,633
Kudos: 528
Solutions: 180
Registered: ‎04-17-2008

Re: product key


SharonP wrote:

i paid for my renewal and have my product key, why wont it work?


Welcome

 

How did you renew? Was it online with Norton?

 

Did you get a renewal code by email?

 

How many days remaining do you have showing on the N360 user interface.? If the new time is not showing, click on Renew beside the subscription status on the main page. Then look for a link to enter a new or renewal code. Enter your code in the next page. 

 

Click on Support - Subscription Status  to synch your computer with the Norton Subscription servers.


Things happen. Export/Backup your Identity Safe data.