07-14-2012 09:39 AM
Welcome to the Norton Community
As you wait for Quads, our malware removal expert volunteer, please do nothing on your own to try and fix this problem. Please don't try any of the instructions he has given others with the same name of malware as each computer is different and each case may be handled differently. Thanks.
Success always occurs in private and failure in full view.
07-14-2012 06:05 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
What is your Operating System, Including if it is 32 bit or 64 bit??
08-02-2012 05:12 PM
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Do you have a Flash Drive??
08-03-2012 09:22 PM
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool