cgoldman wrote:
'Thank you. As a result of your useful message I have developed a bot which I have sent out on the net, it will find all users using Norton 360 V2 and using artificial intelligence will fix their machine. Hope that resolves your issue.'
On the other hand, being more realistic, I do not think you are appreciating what I am saying. So WITHOUT SHOUTING let me try again. I think it would be a good idea if there was a forum or thread for people who have no constructive criticism to give but want to have a good old moan. I absolutely believe everyone should have this facility and I would not in any way discourage it. I am not the administrator and he may have different ideas! However, when users post in a thread which is about problems and their resolution, every time someone posts these type of comments, I for one have to read it. It is a waste of my time. I am not Symantec. I also would like to moan and have made comments en passant about the beta testers etc but its now too late and we have to work to resolve issues that should not be there. I applaud free speech but I am working continuously to try to resolve users problems. Periodically I succeed and periodically I post solutions for users and Advisory notes. I am working on several issues at the moment. The more rubbish I have to read, the less time I can dedicate to finding or sourcing solutions or answers or workarounds.
If you posted in a dedicated forum or thread, at least I could ignore the postings.
I guess my efforts are paying off because as I write this I see I am up on the leader board (kudos!) - that wont last long I know.
To address your specific comments however. The first user did post on 30th May but txfeinbergs reported that a fix worked for him on 5th June. That seems good to me. The original poster had one week without the problem before it returned. I know this is unsatisfactory but haven't yet seen a problem as severe as the zombie one, and I would rather have had that resolved that say, for example, a diagnostic report saying that I am unprotected. In short everything in context.
At the risk of being shot down again, can I constructively ask you to expand on the penultimate sentence in you last post? Are you saying that it is just a faulty diagnostic report, giving incorrect status? That is what I and many other posters have been trying to establish.
Since I have dared to break silence once more, I would like to point out that I was not just having a good moan, I (constructively I feel) raised the question of whether the add-on pack might have been key.
My later posts were to galvanise support and keep the issue at the top of NORTON's to-do list. - NOT YOURS.
Like you I get an email alert everytime a posting is made. I open it and go to the thread hopeful that Norton have finally sorted it out, only to find another poor wretch brought here by a search engine as they frustratedly search the entire www for some sort of solution to what is a major issue. Like me they may have spent entire evenings in live chat sessions having the program un-installed and re-installed, registry tweaked and spybot taken away. Only to be told that we need to wait for a patch.
Please don't take it personally.
I will now remain silent until I feel the need to bump the issue once more. Once it it fixed I will go away.
