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Visitor
drdkane
Posts: 4
Registered: ‎09-06-2010

"The install file cannot be properly validated"

I double click on the installer file icon for N360 v4.0, the install screen appears saying "initialising, please wait..." after a few seconds an error msg appears: "A problem has occurred that needs your attention, the install file cannot be properly validated".

 

I have had to endure almost 3 weeks of Norton tech support - yes 3 weeks!!! with no solution offered!!!

 

I / they have tried everything including all the removal tools / clean download etc... checked disk, uninstalled xp sp3 and reinstalled, checked file registry etc with no joy....

 

The digital signature is not being recognised as being valid by windows xp. I wonder if this is because the timestamp on the N360 install file digital signature is 27/03/10, but an xp security update (KB978601) issued on 13/04/10 changed the format of digital signature validation - effectively making previously good digital signatures invalid....?

 

Please help - Norton tech appear to be ignoring me

 

DK

floplot
Posts: 10,615
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: "The install file cannot be properly validated"

Hello drdkane

 

Welcome to the Norton Community Forum

 

Can you please tell us what security program you had installed or have installed now before you attempted to install N360 version 4? Do you have any other real time security programs installed now? Do you have Spybot with Tea Timer installed? Have you got the latest windows update about roots?

 

Here is our link for N360 version 4.

 

Norton 360 v4 Standard: www.norton.com/n360s_4

Norton 360 v4 Premier: www.norton.com/n360p_4

Please remember to run live update and to reboot after receiving all updates.

 

Have you been using the Norton Removal Tool after each failed attempt and run that twice with a reboot after each run of it? Please be aware that it will remove all Norton products.

Success always occurs in private and failure in full view.




Visitor
drdkane
Posts: 4
Registered: ‎09-06-2010

Re: "The install file cannot be properly validated"

Thank you for your reply,

 

I had N360 v3.0 installed before. When running live update on 19th Aug there were 2 updates that would not install - so i contacted norton support. They tried to install v4.0 for me but when that was unsucessful they uninstalled v3.0.

 

I currently have no security software installed. I got the latest xp update about the roots.

 

The norton tech support have spent weeks trying to solve problem, including removing all norton components with removal tools and reboots as required and even doing manual removal of leftover registry keys.

 

They also tried uninstalling xp sp3 and reinstalling along with other updates, did disk checks many times, and manually verified registry files with no solution as yet

 

I / we have tried downloading the N360 standard install file many times even using clean download and to all available drives with no different outcome

Visitor
drdkane
Posts: 4
Registered: ‎09-06-2010

Re: "The install file cannot be properly validated"

The digital signature is not being accepted.

 

When i try to install, windows warns me that the publisher could not be verified - i click run anyway

 

after the initialisation screen, an error msg states: the installer file could not be properly validated

floplot
Posts: 10,615
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: "The install file cannot be properly validated"

Hello drdkane

 

Have you tried lowering your security level in IE. or uncheck the item that refers to that.? Being on the Net without any protection is quite dangerous in this malware world now.

Success always occurs in private and failure in full view.




Visitor
drdkane
Posts: 4
Registered: ‎09-06-2010

Re: "The install file cannot be properly validated"

yes i have and i have tried downloading via firefox also

 

i know its so dangerous having no security thats why im so frustrated

 

the norton tech staff downloaded the N360 file directly onto my pc - but the installer file still cant be validated by windows..... the publisher is showing as unknown..... the digital signature is not recognised as valid even though it has come direct from norton.....

floplot
Posts: 10,615
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: "The install file cannot be properly validated"

Hello drdkane

 

I'm wondering if it isn't some sort of malware possibly that is causing this problem. I think if it was a case of the signature not being properly validated, I would assume that there would be more people in here complaining about this issue. I think you are the first one to have this problem that I have noticed.

Success always occurs in private and failure in full view.




Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: "The install file cannot be properly validated"

Did you try uninstalling the KB978601 update from your computer?

Can you try to use system restore to revert your computer back to a date before March, and then use the installation file?

Can you try to restart the computer in safe mode, and then use the installation file?


Yogesh

Super Spyware Scolder
jAW
Posts: 172
Registered: ‎05-19-2008

Re: "The install file cannot be properly validated"

Hi drdkane,

 

Have you tried running the installer in Safe Mode? This has probably been done by support as one of the first steps, but since you did not mention it I need to ask.

 

Usually a full cleanup helps with this issue. Not only running NRT, but also deleting the Norton Installer folders and clearing out the temp folder. But the support should have done this as a part of the full manual removal.

 

 

Regards

jAW

 

Contributor
chanti
Posts: 13
Registered: ‎09-09-2010

Re: "The install file cannot be properly validated"

Please try with registering the following dll files. If these are not working in normal mode then try in safe mode and install the Norton product

 

softpub.dll,  wintrust.dll, crypt32.dll