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Visitor
stanleywau
Posts: 2
Registered: ‎07-31-2012

random cpv.srv-ad.com blank pop-up screens

Running Windows 7 and am using Firefox v-14.0.

 

Recently I've noticed a blank screen will randomly be poped up and "cpv.srv-ad.com" will be opened when I clicked the firefox window. I tried to have a full scan with Norton 360, but it cannot detect any problem. Then I searched a lots of website, haven't found any useful information to get rid of this virus. Anyone can help me?

 

Thanks.

 

Stanley

Norton Fighter
Krusty13
Posts: 6,629
Registered: ‎05-31-2011

Re: random cpv.srv-ad.com blank pop-up screens

Hi Stanley,

 

Here are a few suggestions to try  -  http://support.mozilla.org/en-US/kb/fix-problems-your-home-page-or-search

 

Let us know how you get on.

 

Dave.

W W W  =  Wild Wild West.    Be careful out there!

MagnusLindh
Posts: 159
Topics: 9
Kudos: 23
Blog Posts: 0
Ideas: 0
Solutions: 5
Registered: ‎05-09-2011

Re: random cpv.srv-ad.com blank pop-up screens

Hey

 

Try this Security program, it plays nice with Norton products.

Malwarebytes Anti-Malware,  here are a link that you can download the program from.

 

http://filehippo.com/download_malwarebytes_anti_malware/

 

when you have installed the program, do not forget to update the program to the latest definitions, before you start a scan of your computer.

 

Good Luck

 

Sweman

Visitor
stanleywau
Posts: 2
Registered: ‎07-31-2012

Re: random cpv.srv-ad.com blank pop-up screens

[ Edited ]

Thanks for your information. I tried the Malwarebytes and tdsskiller, but the cpv.srv-ad.com still pops up. Is there any other way to eliminate this virus?

 

And I just wonder why norton 360 can NOT detect and eliminate this?

Symantec Employee
HarryP
Posts: 785
Registered: ‎07-23-2010

Re: random cpv.srv-ad.com blank pop-up screens

Please try the following:

- Delete the temporary internet files, cache and prefetch.

- Check in Uninstall a Program(Control Panel) for any new programs/toolbars and remove it.

- Download & run a scan with Norton Power Eraser:

http://www.norton.com/npe

- Check if it detects/remove any threats.

 

Thanks,

HarryP