07-31-2012 02:37 AM
Running Windows 7 and am using Firefox v-14.0.
Recently I've noticed a blank screen will randomly be poped up and "cpv.srv-ad.com" will be opened when I clicked the firefox window. I tried to have a full scan with Norton 360, but it cannot detect any problem. Then I searched a lots of website, haven't found any useful information to get rid of this virus. Anyone can help me?
07-31-2012 02:48 AM
Here are a few suggestions to try - http://support.mozilla.org/en-US/kb/fix-problems-y
Let us know how you get on.
W W W = Wild Wild West. Be careful out there!
07-31-2012 03:07 AM
Try this Security program, it plays nice with Norton products.
Malwarebytes Anti-Malware, here are a link that you can download the program from.
when you have installed the program, do not forget to update the program to the latest definitions, before you start a scan of your computer.
07-31-2012 05:08 AM - edited 07-31-2012 05:09 AM
Thanks for your information. I tried the Malwarebytes and tdsskiller, but the cpv.srv-ad.com still pops up. Is there any other way to eliminate this virus?
And I just wonder why norton 360 can NOT detect and eliminate this?
08-09-2012 07:54 AM
Please try the following:
- Delete the temporary internet files, cache and prefetch.
- Check in Uninstall a Program(Control Panel) for any new programs/toolbars and remove it.
- Download & run a scan with Norton Power Eraser:
- Check if it detects/remove any threats.