Norton 360

[stanleywau]

Running Windows 7 and am using Firefox v-14.0.

Recently I've noticed a blank screen will randomly be poped up and "cpv.srv-ad.com" will be opened when I clicked the firefox window. I tried to have a full scan with Norton 360, but it cannot detect any problem. Then I searched a lots of website, haven't found any useful information to get rid of this virus. Anyone can help me?

Thanks.

Stanley

[Krusty13]

Hi Stanley,

Here are a few suggestions to try  -  http://support.mozilla.org/en-US/kb/fix-problems-your-home-page-or-search

Let us know how you get on.

Dave.

[MagnusLindh Super Contributor]

Hey

Try this Security program, it plays nice with Norton products.

Malwarebytes Anti-Malware,  here are a link that you can download the program from.

http://filehippo.com/download_malwarebytes_anti_malware/

when you have installed the program, do not forget to update the program to the latest definitions, before you start a scan of your computer.

Good Luck

Sweman

[stanleywau]

Thanks for your information. I tried the Malwarebytes and tdsskiller, but the cpv.srv-ad.com still pops up. Is there any other way to eliminate this virus?

And I just wonder why norton 360 can NOT detect and eliminate this?

[HarryP]

Please try the following:

- Delete the temporary internet files, cache and prefetch.

- Check in Uninstall a Program(Control Panel) for any new programs/toolbars and remove it.

- Download & run a scan with Norton Power Eraser:

http://www.norton.com/npe

- Check if it detects/remove any threats.

Thanks,

HarryP