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jackm_ca
Posts: 2
Registered: ‎07-11-2013

reinstall norton 360 after resetting windows 7 to factory defaults

  My Windows 7 OS got corrupted.

  I recovered my Windows to factory defaults

  I need to reinstall my Norton 360

  Should I remove the licence on my Norton account before installing?

  Thanks for your help

yank
Posts: 9,325
Kudos: 2,042
Solutions: 467
Registered: ‎12-02-2009

Re: reinstall norton 360 after resetting windows 7 to factory defaults

Hi jack_ca,

 

I would suggest first of all your remove ay trial antivirus program that cameas partof the factory install via Control Panel > Programs & Features.  The locate and run the removal tool for that product.  Let u snow if you need hep finding the rmoval tool for the product.

 

Once that is totally removed, I would go to www.nortonaccount, log in and then click on the Yellow download button associated with the license you are going to use for the NIS install.  That button will download, install and activate a fresh copy of NIS.  You will have to run LiveUpdate after activation rebooting when required until such time as LiveUpdate responds "no updtes found"

 

Please let us know how things go.

Visitor
jackm_ca
Posts: 2
Registered: ‎07-11-2013

Re: reinstall norton 360 after resetting windows 7 to factory defaults

Thanks for advice

 

  I install My norton from a CD

 

  In my norton account should I remove the licence from my computer name

 

  or do i just do a reinstall

 

  thanks

 

Jack M

yank
Posts: 9,325
Kudos: 2,042
Solutions: 467
Registered: ‎12-02-2009

Re: reinstall norton 360 after resetting windows 7 to factory defaults


jackm_ca wrote:

Thanks for advice

 

  I install My norton from a CD

 

  In my norton account should I remove the licence from my computer name

 

  or do i just do a reinstall

 

  thanks

 

Jack M


No need to remove it from your Norton Account - it should not increment your license number.  Just do the reinstall - but as I suggested, if you do it from your Norton Account, it will be downloaded, installed and activated and will be a much more current version than from a CD and thus much less updating will be required to get it totally up to date.  Of course if you insist on using a CD - it will work that way also.