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nikespirit
Posts: 9
Registered: ‎01-16-2013

resolved Blue Screen of Death, but now no network connection!

I was battling the blue screen issue for a while, finally decided to remove Norton 360 (I had it on 3 computers only 1 have this issue).  https://community.norton.com/t5/Norton-360/BSOD-IRQL-NOT-LESS-OR-EQUAL-where-to-sent-the-dump/td-p/8...

 

now I got it uninstall using the "removeal tool" software.  reinstall by download from my online Norton management(?) site.  I do notice a pop up saying the frame work failed?  anyway after I restart the workstation I am unable to connect to the network (no internet or local network).   so I uninstall again... restart, internet works (I tested with IE and firefox and local network), install Norton 360 AGAIN, restart.... now I am back to no network.

 

what did I do wrong?

 

I have vista 32. 

peterweb
Posts: 9,186
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: resolved Blue Screen of Death, but now no network connection!

What service pack do you have for your Vista installation? 360 requires at least SP1, but I would recommend installing SP2 so you have the latest protection.

 

 

 


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peterweb
Posts: 9,186
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: resolved Blue Screen of Death, but now no network connection!

nikespirit

 

I have sent you a PM. Look for an orange envelope   new PM.JPG     at the top right of the forum page.

 

 

 


Things happen. Export/Backup your Identity Safe data.