11-21-2012 02:02 AM
Just FYI for the following symptoms . . .
Dell XPS1702 Laptop running Windows 7 and Norton360 on 128bit WEP WIFI
Was taking a break and laptop was sleeping. Suddenly noticed it wake up by itself and all of these directories started opening and closing on my desktop. I immediately clicked on "hidden icons" and Norton wasn't even there . . . something had somehow disabled it. I immediately powered off, rebooted, Norton was back, ran a full scan and everything was supposedly fine. Downloaded Power Eraser and it found rikvm_9ec60124.sys which was removed. No other threats found.
I can only imagine what files, how many, were sent to where before I powered off?
Anyone else see similar problem?
11-21-2012 10:04 AM
Not sure what was going on with your PC, but rikvm_9ec60124.sys probably had nothing to do with it. That file likely belongs to a Cyberlink program such as Cyberlink Power DVD.
11-21-2012 09:35 PM
Well that's what I thought too but it's the only thing that Power Eraser found. I am indeed worried that whatever bug I had I probably still do have.
I'm open to ideas but also wanted to just share the experience in case anyone else has seen it.
11-29-2012 07:50 AM
Sorry for the trouble. We need more information from you to analyze this problem further. Do the following:
- Run Norton Power Eraser
- When the scan detects a threat for the Cyberlink PowerDVD file, DO NOT FIX IT.
- Click on more details and locate the file, close the Norton Power Eraser without performing any fix.
- Go to the following link and submit the file details:
- Make a note of your submission number and send it to me in a private message.
I'll check it further. I appreciate your help with this.