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Visitor
jamesbtex
Posts: 3
Registered: ‎04-26-2010

rs.js from b.voicefive.com

Just today I am starting to get a IE message at the bottom of IE11 that keeps occuring on multiple web sites.

"Do you want to open or save rs.js from b.voicefive.com".

 

I have tried clearing my IE history, cache, and cookies, running Norton 360 disk file clean up and rebooting the PC but nothing is helping.

 

Why doesn't Norton 360 detect and fix this issue??

Is there anyway to manually fix this issue?

 

dickevans
Posts: 12,417
Registered: ‎04-08-2008

Re: rs.js from b.voicefive.com


jamesbtex wrote:

Just today I am starting to get a IE message at the bottom of IE11 that keeps occuring on multiple web sites.

"Do you want to open or save rs.js from b.voicefive.com".

 

I have tried clearing my IE history, cache, and cookies, running Norton 360 disk file clean up and rebooting the PC but nothing is helping.

 

Why doesn't Norton 360 detect and fix this issue??

Is there anyway to manually fix this issue?

 


Hi,

This does not appear to be a virus or other infection which 360 recognizes as a threat.

I'd recommend that you visit one of the free sites listed and have one of their trained volunteers assist you with cleaning things up right the first time.

http://www.bleepingcomputer.com
http://forums.whatthetech.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/

Please do not try to do it yourself unless you know exactly what you are doing. You could make things worse

Keep us posted

 

Dick
Win7x64 SP1 current NIS V21
Visitor
jamesbtex
Posts: 3
Registered: ‎04-26-2010

Re: rs.js from b.voicefive.com

Several web sites referred to this as a tojan virus, several called it malware, a few said it is just a new marketing method (cookie). However I cleared cookies and cache, rebooted and it would still happen.

 

I figured out the solution myself.

Simply go into tools, internet options, click on the privacy tab, than on the sites button and add "voicefive.com" and set it to " always block". This solved the problem and the IE message for rs.js from b.voicefive.com has not occurred since I performed this change.

F4E
Posts: 4,011
Kudos: 806
Solutions: 176
Registered: ‎05-23-2009

Re: rs.js from b.voicefive.com

Hi, jamesbtex. This item is regarded as adware and can be a browser hijacker.

 

Although it is red flagged by WOT {Web of Trust}, it is not necessarily regarded as malware by Norton. This advice is taken from a malware removal site.

 

You should always pay attention when installing software because often, a software installer includes optional installs, such as this Ar.Voicefive.com pop-up ads. Be very careful what you agree to install.


Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

 

You may also wish to run a full scan with MalwareBytes Free which concentrates on this type of application, just to be sure it is no longer a threat.

 

Use the free version only, as the Pro version also has real time Protection.

Windows 7 64 Bit Sp1 NIS V 21.5.0.19