Norton 360

[paulamt]

My husband is getting an email message from Norton that our subscription expired a couple of weeks ago, though we purchased and activated an update of Norton 360, Version 5.0 before the expiration date. 

Could this be because his email address was the one previously entered, and this time I did the activation with my email address?  Or because we may have switched from an earlier version to 5.0?  The software currently seems to be active and working properly.

Any ideas about how to get these messages to stop coming to his email?  I can't seem to get through to Nathan.

paulamt

[CyberLife · Accepted solution]

It is better to contact the customer support team and inform them about your problem. They will be in a better position to help you. You can contact them at:

http://us.norton.com/support/contact/contact.jsp?pvid=cs

Chat is the best option to contact. You need to scroll down to find the Chat option.

[pathiggins]

I have the same problem. My wifes laptop has her Norton cover expired while I have 50 days left on a three computer cover.  I get no real help from your help lines.

[SendOfJive Norton Fighter]

Hi paularnt,

If you used a new Product Key and it is associated with a new, different Norton account, then the messages your husband is getting are probably related to the old subscription.

[paulamt]

Thanks; the chat idea sounds like a good one, though I've been trying to get the chat software to download for the better part of an hour.  (Granted, we have a very old laptop and it runs slowly in general.)

I appreciate the link.

paulamt

[paulamt]

It was a different product key, so that is probably the reason for the problem of continuing emails to my husband's email account.  I still need to get the messages to stop if possible; I'll keep trying to get support (chat or otherwise) from Norton.

Thanks,

paulamt

[paulamt]

Suggestion from Norton: "if product version is current, manually synchronize your computer with the Norton servers."  Not sure how to do this, but will look into it.

paulamt

[SendOfJive Norton Fighter]

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paulamt wrote:

Suggestion from Norton: "if product version is current, manually synchronize your computer with the Norton servers."  Not sure how to do this, but will look into it.

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On the main Norton window, click Support > Subscription Status.  That will run the Subscription Status Check which will synch your local program with the subscription information on the server.

[paulamt]

Thanks, CyberLife!

I finally was able to get the Chat software to finish downloading, and got a chat resolution to the problem.  The analyst disabled the reminder emails to my husband.

paulamt