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Contributor
Kryptik
Posts: 48
Registered: ‎08-15-2009

symantec service framework has stopped working

symantec service framework has stopped working  windows 7 32bt ultimate ie9 360 vs. 5.0 with latest updates. any fixes that work?

Symantec Employee
aalim
Posts: 132
Registered: ‎09-07-2011

Re: symantec service framework has stopped working

Can you check if you have any other antivirus products like Microsoft Security Essentials , Mcafee or Zone alarm installed in the computer ?

 

If yes , please remove the same and check.

 

Contributor
Kryptik
Posts: 48
Registered: ‎08-15-2009

Re: symantec service framework has stopped working

Symantec Employee
Sym_KeN
Posts: 67
Registered: ‎09-07-2011

Re: symantec service framework has stopped working

Hi,

 

At first remove the installed Norton program. Download and run the Norton Removal Tool from www.symantec.com/nrt

 

Then create a new User account with Administrator privilages and install Norton 360 program.

 

Let me know the result.

 

 

 

Cheers!

Regards
Sym_KeN
Contributor
Kryptik
Posts: 48
Registered: ‎08-15-2009

Re: symantec service framework has stopped working

Well ............... it didn't work i still got the same error......:smileysad:

Symantec Employee
HarryP
Posts: 769
Registered: ‎07-23-2010

Re: symantec service framework has stopped working

Kryptik,

 

Please check in the Internet Explorer for add-ons, and make sure that you have all the Norton/Symantec add-ons enabled. Kindly disable the other add-ons for time being, and also make sure that IE is set as default browser. Run LiveUpdate from Norton 360, and check if the problem persists.

 

HarryP

Symantec Employee
umaiselvi
Posts: 131
Registered: ‎01-18-2009

Re: symantec service framework has stopped working

Hi Kryptik,

 

Sorry about your problem. Can you try the solution given in this Support doc?

 

Since you have said in your other post that you got Error 8504, 104, I hope the steps given in the support doc should help.

 

Please let us know.

 

Thanks,

Umai

Contributor
Kryptik
Posts: 48
Registered: ‎08-15-2009

Re: symantec service framework has stopped working

I did that, I still get the same error.

Contributor
antonymagnus
Posts: 23
Registered: ‎06-20-2009

Re: symantec service framework has stopped working

I got a similar error on computer startup. "Symantec Service Framework has stopped working and needs to close"

 

Vista X64 Ultimate

Norton 360 Version 5.1.0.29

 

 

Product

Symantec Service Framework

Problem

Stopped working

Date

9/15/2011 9:46 PM

Status

Report Sent

Problem signature

Problem Event Name: BEX

Application Name: ccSvcHst.exe

Application Version: 10.1.1.16

Application Timestamp: 4daa1893

Fault Module Name: MSVCR90.dll

Fault Module Version: 9.0.30729.6161

Fault Module Timestamp: 4dace5b9

Exception Offset: 0006ccd5

Exception Code: c0000417

Exception Data: 00000000

OS Version: 6.0.6002.2.2.0.256.1

Locale ID: 1033

Additional Information 1: a412

Additional Information 2: 5d48c54e1c7ae1d484c678f0263c1bb0

Additional Information 3: bb7c

Additional Information 4: 332818b6d6b9fa07e23a621829cc15b2



Extra information about the problem

Bucket ID: 2041535701


 

Contributor
Kryptik
Posts: 48
Registered: ‎08-15-2009

Re: symantec service framework has stopped working

HarryP I D.lL. that SymNRA program and it would not send so i have the zip and log text files from it. I tried to upload them in this post but it never loaded, so if you or any Staff Mngt. want to look at this MSG. me.... I need to get this fixed and I have no clue on what could be causing this errors.