09-13-2011 02:25 PM
Can you check if you have any other antivirus products like Microsoft Security Essentials , Mcafee or Zone alarm installed in the computer ?
If yes , please remove the same and check.
09-13-2011 03:25 PM
At first remove the installed Norton program. Download and run the Norton Removal Tool from www.symantec.com/nrt
Then create a new User account with Administrator privilages and install Norton 360 program.
Let me know the result.
09-14-2011 12:19 PM
Please check in the Internet Explorer for add-ons, and make sure that you have all the Norton/Symantec add-ons enabled. Kindly disable the other add-ons for time being, and also make sure that IE is set as default browser. Run LiveUpdate from Norton 360, and check if the problem persists.
09-14-2011 12:35 PM
Sorry about your problem. Can you try the solution given in this Support doc?
Since you have said in your other post that you got Error 8504, 104, I hope the steps given in the support doc should help.
Please let us know.
09-15-2011 07:47 PM
I got a similar error on computer startup. "Symantec Service Framework has stopped working and needs to close"
Vista X64 Ultimate
Norton 360 Version 22.214.171.124
Symantec Service Framework
9/15/2011 9:46 PM
Problem Event Name: BEX
Application Name: ccSvcHst.exe
Application Version: 10.1.1.16
Application Timestamp: 4daa1893
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Offset: 0006ccd5
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: a412
Additional Information 2: 5d48c54e1c7ae1d484c678f0263c1bb0
Additional Information 3: bb7c
Additional Information 4: 332818b6d6b9fa07e23a621829cc15b2
Extra information about the problem
Bucket ID: 2041535701
09-17-2011 01:01 PM
HarryP I D.lL. that SymNRA program and it would not send so i have the zip and log text files from it. I tried to upload them in this post but it never loaded, so if you or any Staff Mngt. want to look at this MSG. me.... I need to get this fixed and I have no clue on what could be causing this errors.