01-21-2010 09:43 AM
VERYdisappointed that Norton 360 did not protect and did not detect the sysguard virus. also very upset that costomer support wanted to charge me $99 to clean virus, speed up my computer and teach me how to surf safely to prevent recurrence. customer support stated that this rogue virus is not a virus or malware but is adware with a legitiate executable file that their product was not designed to remove. that's interesting since they claim their product is "Comprehensive, automated anti virus and anti spyware protection" Virus, spyware, adware, malware....I don't care. They should have updated the definition files and detected, corrected and protected against sysguard. Spybot works and it's free. I'm gonna donate to them since they are outperforming Norton 360.
01-21-2010 10:05 AM - edited 01-21-2010 10:16 AM
"sysguard.exe" is definitely more than just Adware.
It's part of a FakeAVAlert or the Rogue "System.Tool" or other Rogues
Symantec Support, It is more than just Adware, And it is Malware even if it was just Adware, as Adware is a sub group, like,
Rogue / Misleading app
etc. are all Malware
The Thread creator probably has / had a new variant of the file to evade detection as older variants are detected by Norton, so that is the reverse of this statement,
"Customer support stated that this rogue virus is not a virus or malware but is adware with a legitiate executable file that their product was not designed to remove."