Norton 360

[nes001]

Everything is running smoothly now.

[Quads · Accepted solution]

Disable Norton

Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted.

After that you are free to go on your merry way.  You are now fixed / Solved.  in terms of zeroaccess

If you want Malwarebytes download the Free version to install and don't click the Trial button

If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.

Quads

[nes001]

Thank you very much for your help, Quads!

I just wanted to ask, though.  You said I was fixed in terms of zeroacess.  Are there any other unresolved problems?

[Quads]

Oh, I though you were the one with the office files problem, but nope.

Quads