upgrade disables one internet site

wildpaws · ‎07-15-2012

I have one site that I order from regularly, since a 360 upgrade a couple of months ago I can no longer access order functions or log in to that site, all other sites do not have this issue. I'm puzzled and have not been able to find a solution, the "virtual agent" at Norton Support has been less than helpful.

Clyde

peterweb · ‎04-17-2008

wildpaws wrote:
I have one site that I order from regularly, since a 360 upgrade a couple of months ago I can no longer access order functions or log in to that site, all other sites do not have this issue. I'm puzzled and have not been able to find a solution, the "virtual agent" at Norton Support has been less than helpful.
Clyde

Welcome

What version of 360 are you using? Support - About.

Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?

What is the URL of the site you are having trouble with? You can report the site using the Identity Safe link on the Norton Toolbar. Click on the link, then on Report Issue. This will bring the site to Norton's attention.

Things happen. Export/Backup your Identity Safe data.

yank · ‎12-02-2009

peterweb's:wildpaws wrote:
I have one site that I order from regularly, since a 360 upgrade a couple of months ago I can no longer access order functions or log in to that site, all other sites do not have this issue. I'm puzzled and have not been able to find a solution, the "virtual agent" at Norton Support has been less than helpful.
Clyde

A few more question to go along with peterweb's:

Are you trying to log-in using Identity Safe? If so is ID Safe populating the user name and password? Have you tired to manually log in (typing the user name and password in without using ID Safe to fill them in)?

wildpaws · ‎07-15-2012

The trouble began after one 360 upgrade a few months ago (another upgrade loaded a couple of days ago), I log in manually. My computer runs updates daily if not more often, I did Live Updates yesterday, still have issues with the one site, ordered on two other sites yeaterday and today with no issues. Puzzling.

Clyde

peterweb · ‎04-17-2008

wildpaws wrote:
The trouble began after one 360 upgrade a few months ago (another upgrade loaded a couple of days ago), I log in manually. My computer runs updates daily if not more often, I did Live Updates yesterday, still have issues with the one site, ordered on two other sites yeaterday and today with no issues. Puzzling.
Clyde

Can you give us the URL of the problem site. That way others here can test to see if it is the site itself that may have changed something.

Things happen. Export/Backup your Identity Safe data.

wildpaws · ‎07-15-2012

http://www.inhousepharmacy.biz/default.aspx?

I have used their site for quite a while with no site issues until recently. Had no problems ordering on a couple of model railroad sites two days ago.

Clyde