06-27-2008 08:18 PM
Just another post to confirm everything G_R explained about the zombie processes, and just to add this is not restricted to Office programs- this happens to me with Photoshop 6, as well. ccSvcHst error on shutdown and the processes remaining in task manager are two distinct problems (although not sure if they are really connected, somehow). 360 v2 is really disappointing, so far.
06-27-2008 09:29 PM
06-28-2008 09:47 AM - edited 06-28-2008 10:02 AM
okay, so this one i have seen, but i do not believe that it is N360. i have found a few FF add-ons, particularly Piclens, that causes this problem. i can run V2 without that specific add-on and the process does terminate properly. can you see what happens if you disable your add-ons?
06-28-2008 09:57 AM - edited 06-28-2008 10:01 AM
i tried the steps you mention (with Excel 2003 and Word 2003) and am completely unable to reproduce the problem (on 3 different albeit similar XPSP2 installations and V2). i checked Task Manager and the Excel instance closed properly. i suspect another environmental element is at work here, as i can repro this with the Piclens add-on on FF2 and FF3 completely independent of V2.
06-28-2008 10:10 AM
Sorry, MelodicWynd, I've uninstalled Norton 360 and I'm test-driving ESET NOD32 3.0. If I ever re-install Norton 360, I'll give this a try.
Meanwhile, try AutoRuns and ProcessExplorer (two programs from SysInternals), and with "cleanmgr.exe /sagerun" (Windows disk cleanup).
07-01-2008 08:50 PM