Norton 360

[crashomatic]

Just another post to confirm everything G_R explained about the zombie processes, and just to add this is not restricted to Office programs- this happens to me with Photoshop 6, as well.  ccSvcHst error on shutdown and the processes remaining in task manager are two distinct problems (although not sure if they are really connected, somehow).  360 v2 is really disappointing, so far.

[Gimme_Rogaine]

I recently found this problem affects Firefox 3.0, and keeps it from properly exiting.  If zombie Firefox 3.0 processes exist when I start a new instance of Firefox, the new instance comes up with an empty bookmarks toolbar, and seems to have other problems.  Fortunately, killing all Firefox processes and starting a fresh Firefox instance brings up Firefox properly, no Firefox settings are corrupted.

[MelodicWynd]

okay, so this one i have seen, but i do not believe that it is N360. i have found a few FF add-ons, particularly Piclens, that causes this problem. i can run V2 without that specific add-on and the process does terminate properly. can you see what happens if you disable your add-ons?

mel

Message Edited by MelodicWynd on 06-28-2008 10:02 AM

[MelodicWynd]

i tried the steps you mention (with Excel 2003 and Word 2003) and am completely unable to reproduce the problem (on 3 different albeit similar XPSP2 installations and V2). i checked Task Manager and the Excel instance closed properly. i suspect another environmental element is at work here, as i can repro this with the Piclens add-on on FF2 and FF3 completely independent of V2.

mel

Message Edited by MelodicWynd on 06-28-2008 10:01 AM

[Gimme_Rogaine]

Sorry, MelodicWynd, I've uninstalled Norton 360 and I'm test-driving ESET NOD32 3.0.  If I ever re-install Norton 360, I'll give this a try. 

Meanwhile, try AutoRuns and ProcessExplorer (two programs from SysInternals), and with "cleanmgr.exe /sagerun" (Windows disk cleanup).

Gimme_Rogaine

[Gimme_Rogaine]

Also, MelodicWynd, you could talk to emmert7 or cgoldman.  Both of them have this issue, both of them have posted to this thread.

Gimme_Rogaine

[matt_phillips]

Hi Clive,

If you are still amenable, I'd like to take you up on the offer of the research you have already conducted. I've sent you a PM with upload details.

Many thanks,

Matt

[PyroDon]

I too have run into this immediately after installing the new Norton 360. Wife complained that Word (2003)  is no longer working. After a reboot, a Word document comes up fine, but after closing the first doc, subsequent documents hang. Doing further research it looks like the original instance never quite exited. If I go to task manager and kill the zombie WINWORD.exe, I can bring up a document again (but repeats the same behavior when *it* closes).  Does uninstalling Norton 360 make this problem go away?

[Gimme_Rogaine]

Yes, uninstalling Norton 360 will make your problem with Word hanging go away.

[MelodicWynd]

lol... that is the $50,000 question i'd really like to know the answer to. the premise of this thread is that uninstalling 360 will make the problem go away.

mel