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Newbie
DianaEllinghouse
Posts: 1
Registered: ‎01-31-2012

what is uiStub.exe? says shortcut has been moved or changed. what shortcut?

when I opened laptop this afternoon there was alittle grey box with a littler grey box and two circles inside, one red and one blue. pop up on screen when I clicked this unfamiliar new icon on my quick launch bar said: "problem with shortcut. the item uiStub.exe that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. do you want to delete this shortcut?"
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SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: what is uiStub.exe? says shortcut has been moved or changed. what shortcut?

Hi

   uistub.exe is the executable file responsible to launch the Norton Interface. If you had pinned a shortcut in your taskbar and if the destination is not available it will not open. Are you able to open the Norton through the Norton ican in your desktop or through the icon in the system tray next to time and date?

Visitor
BobNewJersey
Posts: 4
Registered: ‎02-01-2012

Re: what is uiStub.exe? says shortcut has been moved or changed. what shortcut?

I had the same thing happen to me. I did Norton Live Updates, they asked me to restart the computer, When I did,

which was either yesterday or the day before, the thumbnail on the taskbar was replaced by one that I know

means a problem. I clicked it, and it read that" the item 'uistub.exe' that this shortcut refers to has been moved or

changed, so this shortcut will no longer work properly. Do you want to delete this shortcut?"

 

I am able to click an arrow to the right of the where it reads Norton Internet Security to the right of  this non working shortcut on the taskbar, it shows tasks, and if I ciick the tasks , they will work. It only shows to a Quick Scan there, not a full system scan.

 

The Norton thumnnail on the desktop works-  I can open up Norton to do full system scan, or

live updates, etc. from there.

 

What should I do?

 

 

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: what is uiStub.exe? says shortcut has been moved or changed. what shortcut?

Hi

   Can you post a screen shot of that icon and goto start->programs/All programs ->Norton360 -> Right click on the Norton360 ->Select Pin to Taskbar.

Visitor
EricBrooks
Posts: 3
Registered: ‎02-01-2012

Re: what is uiStub.exe? says shortcut has been moved or changed. what shortcut?

I am having the same problem.  Norton will not launch either.  When you click on the uistub.exefile directly, nothing opens.  When I try to re-install it, it says there is an  unrecoverable error has occured.  Please click technical support for more information.  Then I get to speak to a virtual technician and have been through all of that.  I have tried the AutoDetect program and it tells me Norton is not installed on my computer. 

Visitor
EricBrooks
Posts: 3
Registered: ‎02-01-2012

Re: what is uiStub.exe? says shortcut has been moved or changed. what shortcut?

I have tried the Norton Removal Tool as well, and it wont go to the page to download it.

 

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: what is uiStub.exe? says shortcut has been moved or changed. what shortcut?

[ Edited ]

Hi Eric

     Sorry to hear about your Problem. What's happening when you try to get to the NRT website?

NRT for NAV/NIS

NRT for N360

Visitor
EricBrooks
Posts: 3
Registered: ‎02-01-2012

Re: what is uiStub.exe? says shortcut has been moved or changed. what shortcut?

Sorry it took a while.  I had a community meeting I had to go to.  When I click on Download, I get the "The connection was reset" message.

SUBASH_PRABU
Posts: 2,076
Kudos: 257
Solutions: 90
Registered: ‎05-31-2011

Re: what is uiStub.exe? says shortcut has been moved or changed. what shortcut?

Hi

   Thats okay...Please check the Private message i had sent you.

Visitor
BobNewJersey
Posts: 4
Registered: ‎02-01-2012

Re: what is uiStub.exe? says shortcut has been moved or changed. what shortcut?

http://img839.imageshack.us/img839/6752/nis2.jpg

 

 

http://img191.imageshack.us/img191/2131/nis1c.jpg

 

these are from start taskbar and when I click the link on it for Norton

 

If I click the Norton thumbnail on my desktop, everything is fine.

 

The shortcut on the taskbar is the one not working one.

 

What's the solution for my problem?