05-26-2011 09:14 PM
I have Norton 360 running Windows 7. I have an HP LaserJet p1102w printer. It works fine connected via USB. But when I try to connect wirelessly, it sees my SSID network name, but when I try to connect, the window to enter my WEP key does not pop up. However, when I try to connect to my neighbor's networks, the window pops up immediately. I have reinstalled the software repeatedly and disabled my firewall and antivirus autoprotect. Any suggestions? I'm thinking my firewall is blocking access somehow.
05-27-2011 03:34 PM - edited 05-27-2011 03:35 PM
Your Network in WIndows 7 is probably called Homegroup if you select the default -- try deleting this network and creating it again but calling it Workgroup which was the default name before Windows 7 -- some systems have problems in talking out of Homegroup and maybe the ethernet connected printer is suffering from that.
In general I've found in helping others -- I don't have a wireless printer -- that it is better to get the setup working with a wired connection and then switch to wireless after you have it working wired over the ethernet but I think this printerf only offers USB and wireless?
Have you checked out the HP Support pages for you printer? [If you are not on 64 bit Windows 7 then choose the WIN 7 32 bit listing]
There are some recent updates there including one firmware for the printer ( deals with something I don't understand) and there's this which you might download, install and apply:
» HP Home Network Diagnostic Utility 2011-05-09 , Version:4.2.0.003, 2.61M The HP Home Network Diagnostic Utility application provides diagnostic and help information to assist users when installing and using HP printers on their home network.
That improves something to do with firewalls and that may be why you can't see the printer.
And there is a special area for WIreless Help
You have installed all the HP software before connecting the printer the first time haven't you?
05-28-2011 04:49 PM
I've got a printer setup for wireless connection on my network. The instructions were to install it with the USB cable connected. Do all of the updates. Confirm it was working then do the wireless thing. My printer was able to find the router when I hit the button on the router - after unlocking it. [this was part of the online install] An IP was assigned and I was able to install it on the connected computers.
Hope this helps
05-28-2011 08:16 PM
Thanks for the useful resources. I will try more of the suggestions in the article listed. When I looked at the router setup, it said it uses a Windows Firewall. I disabled it, but it still does not work. The problem still seems to be that while the software finds my SSID name, the popup window to enter the WEP key does not appear. This is true only for my network, not the others in the area. Very frustrating!
05-29-2011 09:04 AM
I wouldn['t regard disabling the router firewall as solution -- troubleshooting and identifying perhaps -- but it's a valuable first line of protection.
I'm sue there must be an answer in the hardware/lan setup or N360 settings somewhere.
05-29-2011 12:34 PM
Is the router set to braoadcast its presence? AND is it set so that new devices can be added. I keep mine silent and locked as a security measure. In that condition I can't add anything. The WEP key should be requested if one has been set. I assume that you have configured the router with a unique name, IP and set a key before trying to add devices.
You keep digging and we'll keep trying