12-01-2011 07:01 PM
Device: Android NEXUS S 4G
When my phone is already locked by Android itself (pattern lock), I have noticed that the customized Norton lock message and unlock dialog sent with the remote lock from the antitheft website do not display until the phone is unlocked with the correct pattern. If I lose my phone and it is locked already, I would still like the custom message to display so that I might give instructions on how to return the phone. If someone has to unlock the Android lock screen to get to the Norton lock screen, they will never see this message.
12-02-2011 09:12 AM
Thanks for the suggestion dmgsecure.
This issue has been raised before and I believe that Norton are looking into it. Your post may well put it a little higher up the priority list. Now we just have to wait and see what emerges.
In the meantime, I know at least one person who has loaded their own wallpaper specifically designed to show a contact telephone number even when the Android lock screen is in place. It obviously requires careful placing of the message in relation to the lock screen dots. But it did work, and you may like to try something similar while waiting for Norton to produce their next version.